Help Desk Analyst

Help Desk Support Technician (Onsite)

Location: Columbus, OH (100% Onsite)

Type: 3-Month Contract (Strong potential for extension)

Start: ASAP

Work Authorization: U.S. Citizens or Green Card Holders only

#LI-JU1

Position Summary:

We are seeking a skilled and reliable Help Desk Support Technician to support end users and manage user accounts for a government agency based in downtown Columbus. This is a 100% onsite role, ideal for a candidate with a strong background in customer support, user account management, and, desktop support services.

You will be responsible for daily tasks such as password resets, access provisioning, endpoint deployments, and troubleshooting support issues. You'll also assist with hardware lifecycle activities including new equipment setup and e-recycling of retired devices.

This is a 3-month contract with a strong possibility of extension based on performance and agency needs.

Responsibilities:

Manage account provisioning: user creation, password resets, rights assignment (AD, email, databases, remote access)

Support network services: folder permissions, printers, shared drives, cloud-based services

Deactivate/disabling users, secondary accounts, and privileged access accounts

Perform routine account cleanup and remediation of access issues

Configure and deploy endpoint devices

Assist in e-recycling preparation and device movement

Deliver IT equipment and manage new procurements

Provide friendly, solution-oriented help desk and desktop support

Use ITSM platforms for ticketing and tracking

Collaborate with internal partners via phone, chat, and in person • Qualifications:

2+ years of experience in a Help Desk, Service Desk, or Desktop Support role

Working knowledge of Active Directory and Outlook

Familiarity with ITSM/ticketing systems

Basic knowledge of endpoint deployment and hardware setup

Strong customer service and communication skills

Ability to work onsite in downtown Columbus, OH

Must be a U.S. Citizen or Green Card Holder

Must be available for in-person interviews, which may include a hands-on technical assessment

Professional references required

#LI-JU1