IT POS Analyst

We are looking for an IT POS Analyst to work remotely for our client. The ideal candidate lives within the Eastern Time zone and aligns with the responsibilities and qualifications outlined below.

Responsibilities:

Provide technical support and configuration for various POS systems including Aloha POS, Aloha CFC, and Aloha Online Ordering

Support and maintain JumpMind, Toast, and Oracle POS platforms

Troubleshoot and resolve POS-related issues across multiple environments

Collaborate with cross-functional teams to ensure seamless integration and performance of POS systems

Manage and track issues using JIRA, ensuring timely resolution and documentation

Assist with system upgrades, patches, and new feature rollouts

Analyze POS data and generate reports to support business operations Qualifications:

Proven experience with Aloha POS, Aloha CFC, and Aloha Online Ordering

Hands-on experience with JumpMind, Toast, and Oracle POS

Strong understanding of POS architecture and system workflows

Proficiency in using JIRA for issue tracking and project management

Excellent troubleshooting and problem-solving skills

Strong communication and documentation skills