Technical Support Helpdesk - 2nd Shift

ESSENTIAL JOB FUNCTIONS (include but not limited to):

Please note that this job description is not intended to be a comprehensive list of all activities, duties, or responsibilities required of the Associate for this position. Duties, responsibilities, and activities are subject to change at any time, with or without prior notice.

Daily subsidiary (NSE/SEE) checks are conducted to ensure the health and functionality of systems.

Check BRMS daily and on weekends to make sure backups run correctly.

Ensure there are no issues with Printing and administer AdaptIO.

Check the SAN boxes (PROD and HA) daily to ensure that disk-to-disk replication is functioning normally.

Administer the Tape drive and maintain (clean) as needed for proper tape usage.

Maintain and keep in rotation order the tapes in the vault and the storage cases in Talladega.

Every other weekend, perform GCCS system checks to ensure systems are ready for Monday.

Provided on-call support every other week for any issues with the IBM I server and hardware.

Provide support for Laptops, Desktops, and Tablets.

Act as a role model for all Associates and adhere to the company's core values:

Respect for the Individual

Building Trust

Developing Yourself and Others PERIODIC JOB FUNCTIONS (to include but not limited to):

Set up devices or printers as needed for NSE systems.

Reset passwords for users on the GCCS system.

Take tapes offsite to Talladega as per backup strategy for Disaster Recovery (twice a week).

Assist with any SOX-related evidence in Active Directory when necessary to supply to auditors.

Perform Failover tests during shutdown or as essential for both NSE and SEE.

Restore files/data from tapes as needed for Honda's requested purposes. QUALIFICATIONS/EDUCATION/EXPERIENCE

Minimum of 1 year of experience administering Desktops, Laptops, and Tablets

Experience administering printers ESSENTIAL PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that an associate must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Associate must occasionally lift and/or move printers and/or monitors (up to 40 pounds)

While performing the duties of this position, the Associate is regularly required to bend, stand, walk, talk, and/or hear.

Sitting for extended periods

Work overtime as required WORKING CONDITIONS

Work is performed in a standard office setting with minimal exposure to health or safety hazards.

Occasionally required to perform work on the production floor in a non-climate-controlled environment.