Senior System Support Analyst

Integrated Talent Strategies (ITS) is seeking an experienced System Support Analyst to work in the Columbus, OH area. This position offers a variety of great benefits, including health insurance, 401(k), and paid time off.

JOB SUMMARY: Responsible for performing the planning, analysis, recommendation, implementation and support of business unit applications. Facilitate and perform the delivery of application support services including the preparation of cost justifications, business case development, alternative solutions and application requirements and recommendations.

JOB RESPONSIBILITIES:

Establish and maintain a close working relationship with Supply Chain, Procurement & Fleet Operations (SCPFO) personnel, its customers, other departments, and cross-functional teams in the development, maintenance, testing and support of Asset Suite and other SCPFO applications.

Provide analysis and implementation support of new technologies that would enhance SCPFO operations and its ability to serve its customers. Maintain a comprehensive understanding of current system technologies while identifying opportunities for SCPFO to adapt these technologies to maintain a competitive edge in the industry.

Assist in the development, coordination, and support of the Company's software tools in alignment with a forward-looking technology roadmap, jointly developed with the Company IT organization.

Communicate application functionality to business unit personnel to maximize system capabilities in meeting process requirements.

Lead business unit focus groups and process improvement initiatives to prioritize and escalate system issues for evaluation and resolution.

Develop reports to research and resolve data, system and business process integrity issues. Develop and present business documents and reports clearly, concisely and effectively.

Gather requirements and provide specification input, testing and support for new or changing business processes. Prepare test scripts and documentation to support the application production migration process.

Develop procedures, quick reference guides and other documentation to improve usage of SCPFO applications.

Develop business cases and cost justifications to support business process requirements.

Work with suppliers and SCPFO personnel to expand and adopt electronic commerce opportunities (e.g. Procure to Pay solutions). REQUIREMENTS:

Bachelor's degree in Information Technology, Supply Chain Management, or related field of study such as Accounting or Business Administration.

8 years of systems support related experience.

Maximo Inventory modules experience.

Barcoding application experience.

Working knowledge of Cognos or SQL Query writing.

ServiceNow and Jira experience is a plus.

Strong verbal and written communication skills.

Ability to provide advanced level system support and subject matter expertise.

About Integrated Talent Strategies (ITS)

ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.

Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.

Benefits include medical, dental, and vision insurance; 401(k) with a company match; paid holidays and vacations; tuition reimbursement. To learn more, go to or click below to directly contact your recruiter.

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