Technical Sales Support Specialist

The Technical Sales Support Specialist is the company's internal logistics coordinator who is responsible for supporting all sales activities internally in the assigned locations, as well as supporting the entire sales team and distribution channel partners. This role facilitates overall business growth through the coordination of activities with outside sales personnel.

General Responsibilities

Collaborate with new and existing customers, distributors, and internal personnel

Provide, via phone and/or e-mail, all aspects of technical support for assigned products

Organize the Field Sales team in all custom development projects when necessary

Collaborate with the customer and the sales manager / engineering, distributing technical information when available to all relevant parties, or other activities as needed

Organize marketing and engineering in maintaining and improving all technical documentation, both print and digital, and provide feedback whenever possible as to potential improvements in either

Key participant the overall products return process for all technical related returns from assigned products in the designated region

Organize all regional prospecting activities for assigned products with regards to identifying account potential based on technical reviews of website information, products brochures, etc., as needed

Maintain a comprehensive record within company database of all technical calls received

Experience / Qualifications

A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.

Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands

Strong communication skills; oral, written and presentation

Strong organization, planning and time management skills to achieve results

Strong personal and professional ethical values and integrity

Holds self-accountable to achieving goals and standards

Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)

Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

Additional Responsibilities:

Under limited supervision, provides customer service assistance for Newall digital readout systems, Newall linear encoders, and BEI rotary encoders.

Interactions with customers via email and phone

Building positive relationships with customers. Responsible for promoting and maintaining positive customer relations.

Processing customer purchase orders, resolve issues with POs. Responding to customer inquiries and resolving problems.

Locating quotes, troubleshoot pricing or item setup issues.

Entering sales orders into Oracle ERP system

Use of Salesforce.

Provide quotes to Newall customers.

Check warranty status and offer basic troubleshooting assistance.

Interacting with other departments to resolve technical product issues, ensure delivery schedule, or help resolve account billing.

Additional Experience Skills:

Excellent writing and communication skills preferred.

Attention to detail and accuracy preferred

Aptitude for troubleshooting mechanical and electronics not required but would be helpful

Salesforce experience could be helpful.

#LI-MY1 #LI-Onsite

Base Salary Range:

$59,800.00 - $82,280.00

At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidate's experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. Certain positions are also eligible for short-term incentive and long-term incentive programs.

Smarter

Together

Collaborating at Sensata means working with some of the world's most talented people in an enriching environment that is constantly pushing towards the next best thing

Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

As OneSensata, we are working together to make things work together

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Sensing is what we do.

In fact, our name Sensata comes from the Latin word sensate for 'those gifted with sense'. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.

Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 19,000 employees and global operations in 15 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets.

Learn more at sensata.com and follow Sensata on LinkedIn (, Facebook (, Instagram ( and X ( .

Note to applicants for positions in the United States:

Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law.

View The EEO is the Law poster ( and its supplement ( .

Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (

If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact

Diversity Statement

We are dedicated to ensuring our employees feel a sense of belonging ( and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.

Note to applicants for positions in the United States:

Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement

Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters