ServiceNow Developer

Description

OVERVIEW

We are seeking a ServiceNow Developer to support a ServiceNow-oriented solution. The ServiceNow Developer will assist in the technical solution and development/implementation of applications, leveraging the modules and customization as necessary to ensure the required business outcomes are delivered. ServiceNow modules and a Custom App to migrate legacy applications to the ServiceNow platform. As a ServiceNow Developer, the successful candidate will have demonstrated experience working with the analysis, design, engineering, development, and implementation of software projects within the custom ServiceNow enterprise application suite, as well as have the ability to create implementation or integration approaches for applications and components.

This work is on-site in Rosslyn, VA.

ROLES AND RESPONSIBILITIES

Staying up to date on the latest processes and IT advancements to automate and modernize systems.

Customize ServiceNow applications and facilitate roll-out of new applications and modules, and configure Application UI and Workflow

Collaborate effectively with other ServiceNow administrators to develop solutions, handle general updates, configuration changes, and requests

Collaborate with stakeholders to gather and document software requirements, ensuring a clear understanding of tasks and assignments

Identify system deficiencies and recommend solutions

Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments

Participate in ongoing production support and end-user support.

Collaboration with ServiceNow System Administration and key stakeholder teams to analyze and understand requirements, then transforming the requirements into a valid solution

Will work closely with Scrum Masters, business, and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support

Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment

Provide strong development and project on-track and on-task, and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analysts, and other team members

Follow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow development

Review and apply any additional UI/UX requirements from the internal team and align with ServiceNow development

Work closely with cross-functional teams to meet project deadlines and deliver software solutions that meet or exceed client expectations.

Employ best practices for version control, continuous integration, and continuous delivery (CI/CD).

Responsible for the development of the post-MVP Application, including system configuration, development, unit testing, and technical documentation

Additional responsibilities include code reviews and providing technical direction for other development resources

Experience includes previous development in JavaScript, HTML, or other similar languages

Proficient in multiple programming languages such as Java, Python, C++, or similar, with a strong ability to write clean and maintainable code.

Understanding of the software development life-cycle, from sprint initiation to deployment and maintenance

Other duties as assigned MINIMUM QUALIFICATIONS

Ability to come on-site to the Rosslyn, VA office

7+ years of overall IT experience

3+ years in a ServiceNow developer role to support Low-Code/No-Code Development

Good understanding of ServiceNow's architecture, data model, and core concepts

Good understanding of ACLs

Communicates effectively with a wide variety of audiences at all organizational levels

Eliminates obstacles, gets results, and has a clear, positive, and direct impact on business performance

Good problem solver and out-of-the-box thinker

Experience performing ServiceNow analysis, architecture, and application development

Hands-on experience with ServiceNow components, such as Change Management, Service Catalog, Incident Management, Problem Management, Release Management, CMDB, CSM, Knowledge Management, Self-Service Portal, etc

Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production

Proficient in JavaScript, HTML, CSS, XML EDUCATION AND CERTIFICATIONS

Bachelor's Degree or equivalent years of experience

ServiceNow System Administration certifications (CSA) PREFERRED QUALIFICATIONS

ITIL v3 Foundations certified

Advanced ITIL certifications

ServiceNow Scripting experience

Active Secret Clearance SECURITY CLEARANCE

Ability to obtain and maintain a secret clearance

Pursuant to government contracts, U.S. citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, citizenship, genetic information, marital status, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of the our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.