Shore Excursions Specialist

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

Join our passionate team as a Shore Excursions Specialist, where you’ll play a pivotal role in crafting unforgettable experiences for travelers exploring breathtaking destinations! This dynamic administrative position is all about managing and optimizing the inventory of shore excursions to ensure revenue maximization and cost efficiency. You will be the driving force behind the request, loading, and maintenance of exciting excursion offerings, collaborating with diverse teams to deliver seamless operations. Plus, you’ll have the opportunity to support the Shore Excursions Manager in implementing innovative departmental initiatives, making a real impact on our guests’ journeys. If you thrive in a fast-paced environment and are ready to contribute to the world of luxury travel, this role is your gateway to adventure!

Essential Functions

Develop comprehensive inventory allotment sheets that detail available excursions, ensuring that both inventory and associated content are accurate, up-to-date, and aligned with brand standards.

Proactively request inventory from tour operators, load it into the company system, and continuously monitor for any changes or updates to ensure all excursions are adequately represented and available for sale.

Review and verify all excursion content received from tour operators before publication to ensure alignment with RCYC brand guidelines, marketing tone, and compliance standards.

Collaborate with relevant stakeholders to track and manage inventory for private excursions, ensuring content and availability are accurately reflected and seamlessly integrated with the broader shore excursion offerings.

Act as the primary point of contact for the Sales teams regarding inventory and content-related requests, ensuring they have the necessary information to sell shore excursions effectively.

Assist in implementing departmental initiatives by providing data analysis, reporting, content verification, and logistical support to help achieve strategic objectives.

Provide coverage for the Shorex Sales team when needed, stepping in to assist with urgent content or inventory-related tasks to maintain workflow continuity.

Regularly audit tour participation metrics and related content to identify trends, optimize revenue opportunities, and implement risk mitigation strategies to minimize cancellations or low participation rates.

Monitor inventory levels and release unused reservations promptly to avoid cost penalties and ensure excursions are accurately reflected in all guest-facing systems.

Create and distribute preliminary manifests—including verified excursion descriptions and logistics—to tour operators ahead of each cruise.

Compile and verify onboard team and tour operator manifests and reports, ensuring all logistical and content-related information is accurate and accessible to relevant stakeholders within scheduled timelines.

Competency

Education: Bachelor’s Degree in Hospitality, Business Administration, or equivalent

Skills & Experience:

Minimum 1 year of relevant shore excursion experience

Knowledge of a wide range of itineraries, ports, and tours is preferred

Analytical skills with attention to detail

Superior customer service - strongly oriented towards guest satisfaction

Strong organization & multi-tasking

Proactive hands-on attitude

Ability to work in a fast-paced, deadline-oriented environment

Ability to maintain positive, pleasant behavior while engaging guests & tour operators

Excellent written & verbal communication and fluency in English

Ability to solve problematic situations in a quick, efficient manner

Proficiency in Microsoft Office

Ability to travel if needed, including internationally

Expected Hours of Work

The position is full-time and frequently requires working additional time outside of normal business hours.

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

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