Branch Operations Manager High Growth Services & Tech Firm

A High-Growth Services Business in the Ride Share and Services industry is building out their Operations and seeking a Site Operations Manager, will be reporting to the CEO, Founders, and Owners. Will be leading Site Operations - Customer Support, Logistics, and drive customer experience. Their office is in Chicago. This role is in-office Monday-Friday.

Responsibilities:

Lead business and logistical transportation operations interacting with customer, dispatch, account reconciliation, and scheduling

Lead operating and budgeting and targets including: pricing, utilization, and cost analysis; Reporting to executive management team

Manage, train, and lead customer support and logistic teams

Lead and Manage admin operations including location payroll, billing, and staffing

Resolve personnel and customer inquiries

Drive internal hiring

Experience Needed:

Bachelor’s degree Is a Must within business, operations management, and or analytics

+6 years of Industry Experience within Hospitality, Retail, Logistics

+4 years of management experience, preferably within a tech-service business

Other experience needed: data/analytics review, team collaboration,

Google Sheets experienced needed tracking metrics