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Technical Customer Support Engineer (m/f/d) - Urban Mobility SaaS -

Company:
Pack GTM | SaaS Sales Recruitment in Germany
Location:
Berlin, Germany
Posted:
July 31, 2025
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Description:

We’re partnering with a mission-driven software company in the micromobility space, based in Berlin with a distributed global team. Their platform powers fleet operations and user apps for mobility operators — helping make transit more accessible and cities more livable.

They’re now hiring a Technical Customer Support Engineer to help bridge the gap between engineering and end users. This is a great opportunity for a Customer Success professional who’s passionate about understanding and solving real user problems.

What you’ll do

Triage and resolve technical support requests from customers using the company’s platform

Collaborate closely with product, engineering, and customer success teams

Translate customer pain points into clear, actionable feedback and improvements

Advocate for accessibility, responsiveness, and usability in everything you ship

Contribute to documentation, internal tools, and long-term support workflows

What you bring

Understanding of responsive and accessible design principles

Experience collaborating with cross-functional teams (designers, PMs, support)

A user-first mindset and the ability to break down complex issues

Strong problem-solving skills and attention to detail

Nice to have:

Experience with Google Cloud Platform (GCP) and BigQuery

Background working with customer-facing teams, support tools, or ticketing systems

Interest in UX research, usability testing, or support analytics

What You'll Get

Impact at scale: Help improve real-world transportation systems in growing cities

Collaborative culture: Join a humble, values-driven team that values learning

Modern development practices: Work in agile, product-minded teams focused on iteration and user value

Based in Berlin: A vibrant office culture with flexibility to work hybrid

How to Apply:

For more information and a confidential discussion, apply today.

About Pack GTM

Pack GTM is your SaaS Sales recruitment and executive search partner in Germany.

We connect exceptional sales and leadership talent in the DACH market with top-tier global SaaS businesses.

We live and breathe SaaS Sales recruitment. It’s all we do. It’s why we do it better.

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