Human Resources Associate

The HR Shared Services Associate serves as the liaison to employees and managers in a call center environment and/or business location(s). Acts as an HR Generalist in a primary point of contact role for employees to support, respond, handle, answer, and action issues/questions regarding policies, procedures, and HR systems. Will support centralization projects about process redesign along with program and policy improvements.

Essential Duties and Responsibilities:

• Employee and Manager Support: Handling a high volume of inbound calls on the HRXpert phone line, creating cases in HRConnect for each call, and resolving inquiries in a timely manner.

• Issue Resolution: Researching and resolving diverse HR issues to ensure accurate information and appropriate support are provided.

• HR Life Cycle Support: Guiding employees through various HR processes, including onboarding, leave management, job changes and offboarding.

• Service Excellence: Delivering exceptional customer service, ensuring inquiries are addressed promptly and effectively.

• Compliance Assurance: Ensuring adherence to company policies and governmental regulations, including I9 and eVerify requirements.

• Data Quality: WorkDay data entry and transactions for various employee lifecycle events (hires, job changes, compensation, etc.).

• Supporting Open Enrollment and Leave of Absence activities.

• Collaboration: Ability to work effectively across various shared service teams (IT, HR, Payroll, Legal, etc)

• Timely Escalations: Escalating customer dissatisfaction when necessary to the right HR Specialist.

Required Qualifications:

• Bachelor’s Degree in Human Resources or related field.

• Minimum of 1 year of HR experience, preferably various areas of HR such as Onboarding and Offboarding process management, HRIS, Benefits, & LOAs, supporting multi-site or remote clients.

• Experience working in shared services environments and with HR technologies.

• Excellent verbal and written communication skills.

• Ability to partner across the company and with executive leadership.

• Strong presentation and delivery skills.

• Ability to take initiative and solve business problems.

• Adept at handling multiple competing priorities and duties in a fast-paced, results-driven, rapidly changing environment – with minimal daily oversight.

• Fluent in Spanish is a plus

Under This Roof, We Also Value

• Experience with ADP products, Workday/HRIS systems, and SAP.

• Experience with case management systems like Neocase, ServiceNow, Salesforce HR, or Oracle products.

• Strong problem-solving and analytical skills.

• Excellent customer service orientation and attention to detail.

• Proficiency in MS Office or Google products.

• Ability to manage a high-volume and fluctuating workload.

Thanks and Regards,

Abhishek Kumar

Signature IT World Inc.