Field Service Engineer, Jakarta

Role and Responsibilities:

- Perform Technical Support & Customer Care Activities

Repair, installation, calibration, commissioning and after sales maintenance service to the customer

Ensure timely execution of job assignments and comply with all documentation requirements for repairs & service activities

Escalate repair issues to factory / Service Manager when necessary.

To report systemic quality issues encountered

To ensure that service KPI and customer satisfaction objectives are achieved.

- Administrative / Ticketing System

Work closely with service administrators to provide service quotations / technical documentations.

Ensure tickets /service orders are promptly updated / completed to reflect current work status

Maintaining company property, like standard tools, special tools and meters

- Perform Technical Supports to Sales Team:

Technical support function at demo and exhibition

Functional / pre-delivery test checks

- Operations:

To ensure good customer interactions at all touch points to achieve customer satisfaction.

To always present the company favorably

- Collaboration:

To work with sales, applications and ensure quality demonstrations, seminars and workshops are carried out as planned.

Any other duties & responsibilities as assigned by the management.

Requirements:

- Education / Professional Certification

Degree in Electromedics/electro BioMedic, electrical or mechanical engineering or any related field

- Experience

At least 2 to 3 years’ experience in related field (medical equipment technical support)

Good IT knowledge (computer hardware/operating system, networking)

Knowledge in medical devices specifically for microscope, ophthalmology (diagnostic, therapeutic) equipment is preferable.

Experience handling customer feedback, complaints, and dissatisfaction

Must possess excellent teamwork and interpersonal skills.

- Knowledge / Skills / Other characteristics

Good troubleshooting skills in Electronics / IT & Mechanical hardware.

Excellent IT knowledge in computer software and hardware, operating system, disk backup software (especially with networking is a must) and service report application.

Good command of spoken and written English

Pleasant personality, proactive mindset

Self-driven, results & customer orientated.

Able to work independently and as well as an active team player

Willing to travel when required.

Your ZEISS Recruiting Team:Astrid Annissa Sastaviyana, Yosseano Kuncahyo

JR_1043255