Call Center Agent

Job Description

Description

Position: Call Center Agent

Location: Columbus, OH

Job Summary:

We are seeking a motivated and enthusiastic Call Center Agent to join our dynamic team. The ideal candidate is someone who thrives in a fast-paced environment and is eager to provide exceptional customer service. As a Call Center Agent, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities

Respond promptly to customer inquiries via phone, email, or chat.

Provide accurate information regarding products and services.

Resolve customer complaints and issues efficiently and effectively.

Maintain customer records and document interactions in the database.

Follow up with customers to ensure satisfaction and gather feedback.

Achieve individual and team performance metrics and goals.

Skills, Knowledge and Expertise

High school diploma or equivalent; additional education is a plus.

Proven experience in a customer service or call center role is preferred.

Excellent verbal and written communication skills.

Strong problem-solving abilities and conflict resolution skills.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Proficient in using computer systems and basic software applications.

Benefits

Competitive Salary

Flexible Work Schedule

Paid Time Off (PTO)

Health & Wellness

Professional Development

Employee Discounts

Full-time