Virtual Assistant

Virtual Assistant (After-Hours Dispatch & Billing)

Location: Remote – Philippines

Schedule: 7:00 PM – 7:00 AM EST (Monday–Friday) + 24/7 Weekend Coverage (Split Between Two VAs)

Compensation: $1,000/month

Type: Full-time, Independent Contractor

About the Role

We’re hiring two dependable and detail-oriented Virtual Assistants to provide after-hours support for a U.S.-based gas pump repair business that operates 24/7 across South Carolina, Georgia, North Carolina, and East Tennessee.

As part of a two-person team, you’ll alternate shifts to ensure full after-hours coverage. Your responsibilities will include dispatching technicians, billing clients, and managing collections and basic accounting tasks using QuickBooks. When call volume is low, you’ll shift your focus to billing and administrative duties.

Key Responsibilities

After-Hours Dispatch & Communication

Answer calls and emails during non-business hours

Follow established dispatch protocols:

Check the on-call calendar

Contact the on-call technician via text or phone

Escalate to a manager if no response

Log and document all service calls accurately

Billing, Collections & QuickBooks Support

Send invoices and follow up on outstanding payments

Maintain accurate records in QuickBooks

Support bookkeeping and administrative tasks during downtime

Ideal Candidate Profile

Fluent in English with strong written and verbal communication

Experienced with QuickBooks or similar accounting tools

Background in billing, AR/AP, or collections is a strong plus

Reliable, self-motivated, and able to work independently during quiet hours

Prior experience in dispatch, customer support, or virtual admin roles

Comfortable working overnight and weekend hours on a rotation

Schedule & Structure

Two VAs will be hired to cover:

Weekdays: 7 PM – 7 AM EST

Weekends: Full 24/7 coverage (split between both team members)

Each VA will work approximately 45 hours per week

Why Join Us?

Stable, long-term remote role with a U.S.-based company

Clear systems and SOPs provided

Opportunity to take ownership of a high-impact support function

Collaborative coverage with another trusted VA