Branch Manager

Job Description

TITLE: Branch Manager

Salary Level: Salary

FLSA Classification: Exempt

Department: Store

Rev Date: 5.08.2025

Reports to: Area Sales Manager

Position Summary:

A Branch Manager is a dedicated and customer-focused team member who provides exceptional service and support at our branch location. The Branch Manager should possess strong product knowledge, excellent communication skills, and the ability to efficiently assist customers while maintaining branch operations to generate revenue. This role offers an opportunity to lead a dynamic team while delivering excellent customer service and managing operational responsibilities. A Branch Manager exercises responsibility for planning, organizing, and developing plans for increasing sales, profitability and branch development. Directs production, distribution, and marketing operations for branch/assigned territory.

Essential Duties and Responsibilities:

Conferences with potential and existing customers, dealers, vendors, and representatives of associated industries to evaluate, promote, improve, and expand services in area

Help establish market plan for branch market to achieve financial objectives, business plans, and required gross margin targets

Works with Regional Manager to set objectives, train employees and educate customers

Assist Territory Managers in account management for equipment-based dealers

Maintains an awareness of local market and competitive conditions of local competitors, customer preference and desires, industry trends, and to communicate such information promptly, with recommendations to management

Ensures compliance with company and industry policies and procedures

Implement and support product promotions with current and new vendors

Communicate daily with staff on goals, plans, procedures, and protocols

Effectively controls inventory, conduct required counts, proper product level setting and product management

Inspire, develop, and motivate employees for future growth within the organization

Able to instruct and train all branch functions and computer-based sales programs

Assist in the recruitment and selection of capable branch personnel

Manage the opening and closing of branch. Set 24-hour opening procedure for branch and assign staff according to business needs

Maintain a clean and organized store environment.

Able to clearly communicate company policies regarding purchases, returns, credit terms, and other relevant procedures.

Ensure accurate cycle counts and inventory management

Will be required to perform other duties as requested, directed or assigned.

Required Competencies, Knowledge, Skills, & Abilities:

Strong product knowledge with the ability to provide recommendations and solutions.

Excellent communication and customer service skills.

Strong written and verbal communication skills

Ability to multi-task and work in a fast-paced environment.

Microsoft Office Suite & POS/ERP System Knowledge

Physical ability to lift and handle products safely.

Education & Experience:

High School Diploma or General Education Degree, College Preferred

2 Years Experience in HVACR industry, products, and services required

3 Years Management Experience Required

Supervisory Responsibilities:

Branch & Warehouse Associates

Physical Demands:

Required to lift up to 75 lbs.

Regularly required to sit, stand, walk, bend, reach, twist, stretch, kneel, squat, push, pull, and move about the facility for the entirety of the shift.

Work Environment:

Location of position: Texas

Background Check, DOT Physical, MRV, and Drug Tests required

Possess and maintain a valid driver s license

Work will generally be performed in a retail work environment.

May be exposed to Warehouse/Shop elements such as noise, dust, odors, fumes, and oils.

May be required to work hours other than the regular schedule

These statements are intended to describe the general nature and level of work to be performed and are not intended to be an all-inclusive list of responsibilities and duties.

Company Description

Insco Distributing is a family-owned wholesale HVAC distributor that serves contractors in Texas and Oklahoma since 1958. Now, with over 60 years of experience in the industry, we have grown to become a leader in HVAC with over 250 employees in 37 locations.

Insco Distributing makes your life easier by putting everything you need right at your fingertips. From quick product info to hassle-free account management and easy parts searches, we've got you covered.

When you choose Insco, you're choosing a partner dedicated to your success. Your trust means everything to us, and we're ready to prove why we're the best choice in the industry.

Full-time