Customer Account Manager

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About AmcorAmcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit LinkedIn YouTube

Responsibilities

As part of the Internal Sales team, you'll be responsible for:

Direct responsibility and main contact point for managing all aspects of allocated customer accounts

Pricing and contract negotiation on customer portfolio

Stock/forecast/contract management for customers

Customer reporting and KPI management – both internal and external

Item catalogue, artwork and specification responsibility

Maintain and grow current customer base

Develop and maintain positive business relationships with the customer portfolio

Develop projects within the customer relationship to future proof, problem solve or grow

Liaison point between the customer and all other elements of the business; communicate customer needs and manage demands back to the business

Lead/support with in-person/virtual meetings as required

Identify solutions and developments with the customer base

Be proactively responsible for ensuring a high level of consistent customer service to be delivered at all times; including coordinating with all other Amcor team members involved with the customer

Work with sales teams to support/develop new business opportunities; onboarding management

Be the point of contact to resolve any customer concerns of issues which arise

Participate as the sales/customer representative as and when site requires (internal or external)

Monitor the customer budget, explaining costs and managing terms

Ensure customers receive requested products, information and services in a timely fashion

Report on dedicated business area/sector/customer base

Ensure that client needs are understood and satisfied by Amcor

Maintain customer information

Contribute information or ideas to sales strategies; monitor competitors, understand wider market, suggest development plans and manage customer solutions

Qualifications

Significant experience within internal sales

A team player who can work with urgency and motivate the wider team

Flexible and adaptable approach to problem solving

Proactive and solution focused

Excellent verbal and written communication skills

Working experience of ERP, CRM systems and Power BI would be advantageous

Contract negotiation and project pricing experience

Excel+ skills including pivot table and data cubes would be advantageous

Data and cost analysis experience

Regular Full-Time