Call Center Representative/Dispatcher

Are you a highly organized and detail-oriented individual with a passion for supporting vital community services? We're seeking a dedicated Operations Coordinator to join our team and play a crucial role in facilitating interpretation services for individuals in healthcare, legal, educational, and social service settings.

We're looking for someone who:

Possesses a keen eye for detail and a strong eagerness to learn.

Is flexible and thrives in a fast-paced environment.

Is a true team player.

Takes initiative and excels at multi-tasking.

Communicates professionally and efficiently, both in person and over the phone. If this sounds like you, we encourage you to apply!

Responsibilities

Upon joining our team, you will:

Manage a high volume of incoming calls.

Schedule multilingual interpreters for various assignments.

Conduct inspections and ensure quality control.

Collect, enter, and analyze data to maintain accurate records.

Submit comprehensive reports.

Monitor and review progress and accuracy of assignments.

Complete a background check and pass a drug screen. Qualifications

We're looking for candidates who have:

A high school diploma and prior customer service or dispatch experience.

Typing proficiency of at least 35 WPM and intermediate computer skills (testing may be administered).

Proficiency in Microsoft Excel (testing may be administered).

The ability and willingness to work from our office location. Benefits

We value our employees and offer a comprehensive benefits package (after being officially hired), including:

Paid holidays after 90 days of employment.

Ten (10) days of Paid Time Off after 90 days of employment.

Medical, Dental, Vision, and Life insurance.

401K and Profit Sharing opportunities.

Free parking.

Compensation / Pay Rate (Up to): $20.00