Desktop Engineer

Fairfield County Hedge Fund is seeking a Support Analyst for their Client Services Technology team. The ideal candidate will excel in end-user focused support, providing top tier service and ensuring user satisfaction.

Responsibilities

Client Services Support: Deliver enhanced top tier service, technical support, and follow through on technology related issues.

Environment Support: Assist in supporting, troubleshooting, monitoring, and documenting the virtual, physical, and mobile endpoint environment as well as remote connectivity and other technologies.

Issue Escalation: Properly triage and escalate issues to various technical groups and vendors.

Project Participation: Participate in projects, including tracking and highlighting areas for improvement.

On-Call Duty: Be available for on-call support as required.

Qualifications/Skills

Required:

2-5 years of experience with a proven track record of providing exceptional customer service and support.

Experience using ticketing systems (e.g. FreshService, ServiceNow, JIRA, or others) for managing and resolving support issues.

Strong diagnosing and troubleshooting skills (Citrix, Windows 10/11, Office 365, Teams, Zoom).

Knowledge of virtualized environments (Citrix, Nutanix, Azure Virtual Desktops, VMWare, HyperV).

Microsoft 365 and Azure management and support experience.

Experience with group policy management, AD, DHCP, DNS, and Windows directory permissioning.

Basic understanding of networking concepts including VPNs, firewalls, and network topologies.

Preferred:

Relevant certifications (e.g., Azure, CompTIA)

Knowledge of software packaging and deployment.

Experience managing and supporting a Citrix virtual environment and/or Nutanix infrastructure.

Proficiency with managing persistent machines using Kace KBOX or another desktop management tool.

Technology service experience in the financial services industry