Senior Business Analyst with workflow management experience

Senior Business Analyst with workflow management experience - Canberra

5+ years of experience as a Business Analyst on large-scale ICT or transformation programs, ideally in government or highly regulated sectors.

Demonstrated experience in iterative or agile delivery environments, with a strong focus on business process and workflow automation.

Familiarity with ServiceNow or comparable platforms (e.g., Salesforce, PEGA, Dynamics).

Strong facilitation and workshop leadership skills, with the ability to engage both business and technical stakeholders.

Proven experience in stakeholder engagement, use case definition, and vendor coordination.

Proficiency in documenting user stories, process flows, and functional requirements using tools like Visio or similar. • Excellent communication and interpersonal skills, with the ability to translate complex requirements into clear and actionable deliverables.

Exposure to ServiceNow modules related to business workflows (e.g., HR, PPM, Knowledge Management, or custom apps).

Understanding of ServiceNow platform architecture, configuration lifecycle, and licensing considerations.

Experience supporting change enablement, benefits realisation, and post-implementation optimisation.

Familiarity with Agile or SAFe delivery frameworks and associated tools (e.g., Jira, Confluence) • Relevant certifications such as CBAP, ServiceNow Fundamentals, or equivalent.

Australian Citizen is mandate

Hybrid working model

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