Sr UX Operations Manager

About us:

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Join the Digital - Guest Experience Design team and collaborate with a group of design, research, and accessibility enthusiasts and experts who have a passion for improving and innovating our digital experiences for Target’s guests, team members and partners. We pride ourselves on designing tangible, inspiring and impactful solutions that serve our guests, team members and business. Being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight wherever possible.

Join a world-class Product Design, Content Design, Research and Accessibility team responsible for the human-centered design of our digital experiences (apps, website, in-store and team member tools). We envision and create inspiring, impactful and well-crafted solutions that serve our guests, team members and business in support of all families discovering the joy of everyday life, inclusive of Black, Indigenous, people of color, people with disabilities, non-binary, and low-income guests.

As a Designer Program Manager with a focus on Design Operations, you’ll bring our purpose to life as you support our 100+ person UX organization. Our new Design Operations practice focuses on the orchestration and optimization of the people, processes, and craft necessary to scale UX at Target. As a member of our emerging DesignOps team, you will lean on your design operations expertise to support and develop best practices for our UX team on how we work together, how we get work done, and how our work creates impact.

In this role, you will create highly efficient processes and measures that generate high-quality outputs to support scalable solutions so that the team can focus on executing, while leaders can focus on leading. In collaboration with the DesignOps leader and UX leadership team, you will focus on establishing models that support the UX team in three key areas: business operations such as tool management, standardization, and prioritization; team operations such as onboarding, communications, and collaboration; and people operations such as measuring success factors, coordinating team trainings, and cultivating our team culture. You’ll leverage user-centered and design-thinking processes to solve problems.

You’ll be in charge of your own destiny in an environment that has strong support for work-life balance. We’ll support you along the way with robust onboarding, as well as personal and career development. The exciting part of retail? It’s always changing! Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

What you’ll be doing:

Collaborating with a multi-disciplinary team of UX leaders, product designers, content designers, engineers, product managers, accessibility consultants, data analysts and UX researchers

Establishing a clear scheme of design delivery, helping to decide who needs to see the work, and when

Contributing to the standardization, interpretation, and guardianship of Target’s design operations

Defining objectives and desired results with product, engineering and business partners

Effectively using data and insights to identify critical gaps and weaknesses of existing processes

Helping to create a framework that would optimize day-to-day workflow—maximizing engagement and reducing duplicated efforts

Writing and maintaining documentation on the processes and models needed to operationalize UX and amplify the value of design across the organization

Tracking the impact of our work to help the team evaluate opportunities for continued improvements

Working with other teams across Target (store operations, supply chain, marketing, etc) to ensure a cohesive operations strategy across the different silos and roles

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs

About you:

4+ years of experience in digital software product work, with user experience emphases in research, process or service design, UX architecture and workflow, interaction design and/or visual design

A portfolio featuring product design and/or design operations work

Demonstrated knowledge of UX design best practices

Demonstrated strategic problem-solving, collaboration and influence skills

Awareness of data and research methodologies and ability to conduct or partner with research experts

Able to work as a business partner to help enhance the design infrastructure and create benefits for everyone involved in the design process

Able to work well in a large organization with many partners

Able to design, document, and improve processes to meet the desired user experience

Able to articulate and defend decisions with grace, logic and data

Able to be trusted with confidential and/or privileged information

Enthusiasm about scaling efficiencies, organization, and overall operations.

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