Customer Service Agent

Job Description

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.Compensation:

$37,000Responsibilities:

Find patterns in customer complaints and bring them to the team for improvement

Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction

Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary

Provide thorough follow-ups to customer interactions, ensuring customer satisfaction

Maintain customer accounts and update with new account information as neededQualifications:

High school diploma, G.E.D. or equivalent

Previous work in a customer-facing position

Excellent active listening, interpersonal, and communication skillsAbout Company

At NC Farm Bureau Insurance, we believe insurance is more than a product, it’s a service. That’s what makes us different. That’s why every customer gets a dedicated, local agent who will get to know you and your unique needs and be there for you if a loss occurs.

Full-time