Intern - Administration

JOB DETAILS: The purpose of this internship is to provide the intern with practical, hands-on experience in front-office operations, customer service, and administrative support in a professional work environment.

Through this role, the intern will gain a deeper understanding of reception and administrative functions, preparing them for future employment in office administration or related fields.

Effective Communication Writing & Verbal Skills Computer Skills Ability to Multi-task Responsibilities Front Desk Management: Greet and receive visitors in a professional and friendly manner.

To ensure delivery of friendly, efficient customer-oriented service by creating a warm and welcoming atmosphere for staff and guests and providing timely administrative support.

Support the management of the reception area to ensure it is clean, organized, and welcoming.

Telephone and Communication Handling: Answer, screen, and direct incoming phone calls promptly and courteously.

Handle general inquiries and route them to the appropriate departments or staff.

Visitor and Meeting Coordination: Maintain a log of all incoming visitors and coordinate visitor appointments.

Support the scheduling and preparation of meetings, including room bookings and refreshments.

Mail and Courier Services: Receive, sort, and distribute incoming mail and packages.

Coordinate outgoing mail and courier services to ensure timely delivery Administrative Support: Provide clerical support including photocopying, scanning, filing, and data entry.

Assist with the preparation of documents, reports, and correspondence.

Support to Project Teams: Serve as a liaison for project teams by ensuring effective communication flow from reception to internal offices.

Assist in coordinating logistics related to project activities (e.g., printing, booking venues, preparing materials.

Security and Protocol Compliance: Uphold organization protocols and confidentiality in handling sensitive information.

Competencies Required: Detail-oriented and highly organized.

Proficient computer skills, especially Microsoft applications.

Internet skills (the use of e-mails, group messaging). Ability to Multitask Strong interpersonal, communication, coordination, and negotiation skills Customer Oriented skills Very professional and Confident Flexible and adaptable to different work environments and challenges.

Skills Required: Excellent verbal and written communication in English (and local language, if applicable). Friendly and approachable demeanor with strong customer service orientation Ability to relate well with people from diverse backgrounds, including visitors, staff, and partners.

Ability to multitask and prioritize work effectively in a fast-paced environment.

Demonstrates integrity, discretion, and respect for confidentiality in handling sensitive information.

Customer service orientation with the ability to respond promptly to member inquiries, provide support, and address concerns Educational Qualifications and Experience Required: A Bachelor’s Degree in Business Administration, Office Management, or a related field.

Basic experience in Administration-related roles Basic experience in administration and procurement processes will be considered an added advantage