Remote Customer Service Representative

Remote Customer Service Representative

ID

2025-41390

Category

Customer Service/Support

Posting Location : State/Province

OK

Posting Location : Country

US

Position Type

Full-Time

Remote

Yes

Overview

Must reside in the state of Ocala, FL

Qualfon company, ishiring immediatelyfor customer service professionals to work from home(100% remote)fielding inbound calls from our customers regarding their benefits and claims. Our Customer Service Representatives will have virtual paid training from their home in Oklahoma.

Our Qualfon Mission:

Our mission is to be the Best and make each person's life better to pursue their total vocation, create and ever-growing number of career development opportunities, and be the partner of choice for all our clients. Further your education and earn a college degree through our Qualfon University scholarship program

FREE access to personal and professional support through the Qualfon care coaches

Medical, dental benefits, vision, and life & accident insurance for full time employees

Opportunities to earn additional income through incentives.

Paid time off.

We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values. Responsibilities

Respond to inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner

Main type will be handling basic Eligibility and Benefits questions to dental Providers

Forwarding specific inquiries as directed for priority resolution

Documenting each encounter/resolution in the computer tracking system

Strong capacity to retain information

Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.

Enjoy working in a fast-paced, and at times, hectic environment while maintaining aprofessional attitude

Self-motivated and able to work independently and adhere to assigned schedule withminimal assistance

At ease with multi-tasking in several computer applications at once while holding a conversationwith a customer.

Qualifications

What skills you will need

One-year previous call center

Ability to attend 100% classroom training program

Dental Care industry experience and knowledge considered a strong advantage

Passion to meet or exceed performance goals

Working in a time-sensitive environment

Computer savvy and can resolve minor technical issues with minimal assistance

Work at Home Requirements

This opportunityREQUIRESthat you have the following equipment to perform the job:

Desktop or Laptop (Apple/Mac, TabletsorSmart devices, Windows

Mini PCs, Chromebook and Android systems are NOT compatible

Operation system - Windows 11

Webcam-Video available

The computer must have at least 8GB of RAM and a Processor speed - i3 4th generation or better

High-speed Internet via wired ethernet connection, noWifi,Satelliteor Hot spot

Upload speed of3Mbps; Download speed of10 Mbps

The Internet service provider (ISP) must be highly stable with 1% or less packet loss

Latency under 100ms.

USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.

Must have available cell phone, tablet or landline required for Multifactor authentication

Will require Two monitors or one 32" or larger monitor

If you want to test your systems, please click the link below:

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact to discuss reasonable accommodations. Pay Range