Retail Store Assistant

UK71

A fantastic opportunity has arisen for a Staff Shop Sales Assistant to join our Staff Shop at Knowsley. As a member of the Shop Team you will report directly into the Warrington Store Manager. You will join a team who pride themselves on high standards of customer services.

As a Staff Shop Sales Assistant you will have experience of working in a customer facing role. You will have excellent communication skills with a good knowledge of Health and Safety best practices. You will enjoy working in a team and will thrive when delivering an excellent shopping experience.

Salary: £12.41 per hour

Shift: Monday & Tuesday 11:00am - 16:00pm working 10 hours per week

As a staff shop assistant, you will be responsible for;

Customer Service

To attend to customer requirements promptly, courteously and efficiently thereby building a high degree of customer loyalty and repeat business

To effectively & efficiently respond to customer enquiries, resolving customer issues where possible at first point of contact

To provide a positive image of QVC to every customer in line with the QVC brand & values

To answer any customer telephone enquiries

To promote sales by way of merchandising and product knowledge

Cashier Duties

To process sales & refunds through the stores epos system

Maintain the security of the cash register

Ensure the till drawer is counted prior to store opening and any discrepancies reported to store management

Maintain and complete all necessary documentation for refunds, sundries & voids

To disposition customer returns to the correct channel

To inform staff & management of any security issues using the stores pa system

To maintain good housekeeping behind the tills ensuring there is no product left on the floor

Stock Room Duties

To receive deliveries ensuring the correct documentation is present

Prepare and manifest all returns to go back to Knowsley

To check, price & make good for sale all products received on pallets and record any discrepancies

To maintain an excellent standard of housekeeping, ensuring all fire escape routes are kept clear

Merchandising

To ensure all product is clearly ticketed displaying the correct information

Reporting & recording any damaged goods, not fit for sale

To ensure the correct positioning and the information held on POS material is relevant to the product

Maintaining a high standard of store cleanliness, appearance and hygiene in order to promote a good image to the customer

To face & tidy the area of the store designated by the supervisor on duty

To ensure the product from the stock room is brought onto the sales floor timely and displayed in the correct area

General

Being alert to any potential security issues and reporting any suspicious behaviour

To undertake such training and attending courses and workshops which will assist in the development of skills and expertise in this area. This includes attending a QVC Difference course or refresher when required to do so.

To undertake any other such duties of a similar nature that may be assigned by the store management

To adhere to designated breaks & lunches

When clearing any rubbish to ensure it is disposed of in the correct recycle bins

Health and Safety

To report any accidents to the stores first aider

To ensure that all Health and Safety procedures are adhered to and followed on a daily basis.

To adhere to the stores policy on the sale of prohibited items

To record any health & safety issues via the health & safety check list

Customer facing retail store experience is essential for this role.

We look forward to hearing from you!

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles - if you’d like to be considered under this scheme, please indicate this on the application form.

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