Suppler Performance

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

Health Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings Accounts

Employee Assistance Program

Retirement Plan

Paid Time Off

Tuition Reimbursement

Here at Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That is why we are listening; open to learning new things - about each other and ourselves. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It is The Holman Way!

We have an exciting opportunity that has arisen for an Suppler Performance Analyst to join our growing Team here at Holman UK. This role will be based out of our HQ in Chippenham with the opportunity for hybrid working. This is a permanent opportunity.

Role Overview

Job Role: Suppler Performance Analyst

Location: Chippenham HQ (Hybrid working available)

Salary: £35,000.00 (depending on experience)

Contract: Permanent

️ Key Responsibilities

Responsible for the detailed analysis of supplier Scorecard data, determining necessary actions, communicating these to Fleet Engineers at stipulated frequencies and in a consistent format

Present summary information to Holman Management, clearly evidencing month on month performance of the network, and key actions taken to address poor performance

Receive information from Fleet Engineers and update systems promptly, supporting them in the management of Network

To be a key liaison (working in a team of 3) between the team and our field based Fleet Engineers, supplying and receiving information required to evidence effective management of the Network

Work with Fleet Engineers and colleagues to ensure vehicles are defaulted to appropriate vendors, and accurate records are maintained in Holman systems

Thoroughly manage queries and complaints relating to Network performance, updating systems promptly and accurately, liaising with internal teams, network garages, Fleet Engineers and customers

Provide support to Technical Operations & Fleet Engineers in relation to supplier performance management, maintenance of accurate Network data and other data related activities

Assist with vehicle data set-up and pricing activities

Assist in managing phone and email communications to and from the Networks.

Perform other duties as required.

Ideal Candidate Profile

Excellent knowledge of vehicle mechanics gained through practical experience, encompassing a thorough understanding of service and maintenance schedules and procedures, repair times and methods.

Knowledge and experience of regulatory and compliance requirements in the commercial vehicle world

Experience working within a team environment dealing with key operational aspects of vehicle management, including work authorisation, cost control & downtime management

Experience in a customer facing role, or a role that involved extensive direct customer interaction, managing complaints, resolving complex issues, and providing quality information to customers.

Ability to multi task with consistency and accuracy

Highly organised, able to multitask and manage a variety of work-streams effectively

Ability to work efficiently in a structured, methodical manner

Have strong administration skills, with an ability to organise and prioritise workload effectively

Collaborative, proactive and dynamic approach

Committed to finding solutions, with ability to use initiative and common sense

Able to communicate effectively, build and maintain a rapport with people at all levels

Ability to manage difficult conversations effectively and hold conversations at a technical level

Ability to listen, and have confidence to question if the understanding of requirements is not absolutely clear

Holman really knows how to roll out the welcome mat—with perks that show they value both your professional success and personal well-being. Here’s how the benefits stack up in a nutshell:

Work-Life Balance & Wellness

26 days off a year + Bank Holidays to unwind

Health Cash Plan to help cover everyday medical expenses

Free onsite bi-weekly yoga ️

Free onsite massage with a qualified therapist ️

Financial Security

A bonus scheme—because we believe in sharing success.

On the Road

Free Parking to make commuting stress-free

Growth & Recognition

Career Development Support with training and opportunities for advancement

Fun seasonal events and social opportunities

Long Service Awards to celebrate milestones

Leadership Recognition like the Joseph Holman Award for standout performance

If this sounds like the role for you then we look forward to welcoming your application!

If you are a current Holman employee and wish to apply for this role, please notify your current line manager of your application

The need-to-know parts:

You must have the right to remain and work in the UK.

You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment, but they must be declared at the point of application.

Please also be aware we do not provide visa sponsorship for any of our positions advertised.

We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.

We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

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Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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