BTPL-IT Library Assistant I (Computer Help Desk)

The Bloomfield Township Public Library is seeking a professional and resourceful Library Assistant I to provide support to patrons at the Computer Help Desk. Bloomfield Township Public has a service population of 44,000+ people. There is strong community support for the Library and its collections, services and programs offered. Technology is integrated into Library services. The successful candidate will have a strong commitment to providing quality service to the staff and the public and the desire to work in a collaborative, team environment.

POSITION TITLE: IT Library Assistant I (Computer Help Desk)

DEPARTMENT: IT, reporting to IT Department Head

HOURS:

Part-time, 15 hours weekly. Includes evenings and weekends; Sundays paid at time and one-half in addition to the 15-hour schedule.

WAGE & BENEFITS:

$18.56- $25.99 per hour, per hour with increase possible upon successful completion of three-month orientation. Sick time. Employee assistance program (EAP).

RESPONSIBILITIES:

DIRECT PUBLIC SERVICE:

Provides positive, pleasant professional patron support at the public service Computer Help desk, in the Computer Center, and Computer Lab

Monitors and assists with the proper use of study rooms

Demonstrates and provides one-on-one instruction to Library visitors in the use of copiers and computers in Computer Center

Directs Library visitors to appropriate public service desks

Provides A/V support in the absence of IT Assistants

INDIRECT PUBLIC SERVICE:

Follows Computer Center opening and closing procedures

Maintains and troubleshoots computer and copier equipment in the Computer Center and Library

Maintains inventory of supplies

Assists in the implementation of Library policies and procedures

DUTIES MAY INCLUDE:

Set up computers and other equipment

Clean public computer monitors, keyboards, and mice

Assist patrons with public computers and equipment

Assist library visitors with the copiers

Complete closing procedures, including replenishing and tidying printers and copiers

Maintain technology-related usage statistics

Assist with IT projects as directed

Troubleshoot wireless connection issues

REQUIREMENTS:

MINIMUM:

High school diploma

Knowledge of various computer hardware and software, such as Microsoft Office, Internet and Social Media, printing and scanning, etc.

Able to lift, push, and/or pull at least 50 pounds with or without reasonable accommodation; ability to visually review materials and discern vocal and audible tones with or without reasonable accommodation

Strong attention to detail

Dependable and flexible work habits

Desire to serve the public in a positive manner

DESIRABLE:

Public library work experience

Experience supporting public computer users

APPLICATION: Due Monday, August 18

Employment Start Date: late September

Your application must include:

resume

cover letter

completed library online application form

Careers

Bloomfield Township Public Library

1099 Lone Pine Road

Bloomfield Township, MI 48302

Fax:

Email:

We spark curiosity and imagination by connecting the community to resources, technology, and support.

For more information about the Library, visit our website:

Bloomfield Township Public Library provides equal employment opportunities to qualified persons without regard to race, color, sex, sexual orientation, religion, national origin, political views, age, disability, marital status, height, weight, or any other prohibited basis.