WordPress Client Success Manager

Location: Remote (Company is based in Gilbert, AZ)

Salary Range: $65,000 - $85,000

Skyhook Interactive is one of Arizona's leading boutique website development firms and was named one of the Top 50 "Best Places To Work" by the Phoenix Business Journal. We're looking for a full-time, work-from-home WordPress Client Success Manager to join our growing team.

What makes this job great

Team. You will LOVE your co-workers! Skyhook works hard to recruit & retain team members who are humble, hungry and smart, and to maintain an environment that is positive and fun. This team will bring out the best in you.

Variety. You'll be involved in working on dozens of websites each year, giving you remarkable exposure to lots of different businesses and the people who run them.

Growth. You will be trained, mentored, and coached, then given opportunities to learn "on the job" by doing work for our amazing customers. Current and past clients include Olympic athletes, A-list influencers, top-tier eCommerce brands, and a long list of local heroes.

Flexibility. You'll be able to work from home and keep your own schedule for the most part, while still enjoying structure and regular in-person meetups with the team.

Impact. As a member of a small team, you'll have an outsized opportunity to have your voice heard and to impact the trajectory of the company.

Purpose. You will have a measurable impact on the organizations and lives of our customers. You will help us make the Internet a better place every single day.

What You'll Be Doing

Deliver outstanding customer service experiences by managing and triaging client requests from start to finish

Performing simple WordPress maintenance tasks yourself (updates/changes, plugins, and basic hosting tasks) and coordinating with our development team for more complex tasks projects

Conducting discovery calls and meetings with clients to identify underlying needs and pain points, scoping opportunities as appropriate

Serving as primary liaison between clients and internal development team, translating technical concepts into client-friendly language and vice versa

Identifying opportunities for additional services that could help clients reach their goals

Building client trust through consistent, quality delivery

Act as Project Manager on larger/more complex engagements, coordinating logistics, managing timelines, containing scope, and ensuring successful delivery

Conducting assessments for PageSpeed, ADA Compliance, and Security improvements

Collaborating on account expansion opportunities and client retention strategies

Helping to improve account services team and company-wide processes

Required Skills and Experience

Technical Foundation

Solid WordPress experience managing WordPress sites in a professional capacity

Understanding of WordPress best practices for security, performance, maintenance, and content management

Basic HTML/CSS knowledge for simple modifications and troubleshooting

Understanding of web fundamentals including hosting, domains, SSL certificates, and basic security concepts

Ability to perform WordPress updates, plugin management, and basic maintenance tasks independently

Familiarity with common WordPress plugins, themes, and the broader WordPress ecosystem

Good judgment about when to handle tasks yourself vs. when to get help from developers

Can troubleshoot common WordPress problems

Client Success & Business Skills

Excellent communication skills - Both written and verbal, with ability to explain technical concepts clearly to clients and coordinate effectively with development team

Business acumen - A natural ability to identify client opportunities, pain points, and growth potential

Account management mindset - Always looking for ways to add value and strengthen client relationships

Client-focused mindset - understanding that excellent project management and execution drives client satisfaction

Project coordination abilities - comfortable managing multiple client requests and determining appropriate resource allocation

Experience managing multiple client relationships simultaneously while maintaining high service standards

Proven track record in client services, customer success, or account management roles

Personal Qualities

High attention to detail and excellent organizational skills

Ability to prioritize multiple tasks and work within deadlines and budgets

Positive energy, enthusiasm, and professional demeanor

Work well in a collaborative team environment

Ability to perform under pressure while maintaining quality standards

Open to feedback, highly self-aware, and accountable

A good fit with our culture, and lives by our core values:

Think: Smart with an almost academic interest in learning & growing

Move: A bias for action and results-oriented approach

Own: Open to feedback, self-aware, and takes ownership of outcomes

Engage: Not afraid to get your hands dirty; eager to contribute

Tools & Collaboration

Familiarity with business operations suites and collaboration tools (Gmail, Slack, Asana)

Experience with ticketing systems and project management tools

Nice To Haves

Experience with hosting platforms (WP Engine), server administration (cPanel, Plesk), DNS management, SSL implementation, and website migrations

Advanced HTML, CSS (SASS or LESS), PHP, and JavaScript skills

Knowledge of accessibility and SEO best practices

Advanced Custom Fields, Gravity Forms, and Manage WP experience

Previous freelance experience with customer-facing WordPress projects

Translating technical expertise into business value and strategic recommendations

Background in client-facing technical roles or consulting environments

Overseeing multi-phase WordPress projects and coordinating resources over extended periods

Compensation & Benefits

Making sure you're well compensated for the support you give us is one of our top priorities. Typical benefits packages include:

Competitive salary of $65,000 - $85,000

A share in the profits when the company does well

Employer-paid health, disability and life insurance plans, with access to vision and dental insurance as well

401k/Retirement plan options with 4% company match

Generous Flex and PTO policies, including the week between Christmas and New Year's

Career mentoring & coaching from seasoned professionals

Top-of-the-line company-issued hardware

Team builders, funtivities, volunteer opportunities, and other community-building initiatives

How To Land The Job

Fill out our application form and tell us about yourself. Bonus points for including a video intro.

Impress us during a couple of rounds of interviewing to assess your skills and cultural fit

Write your grandma a letter (optional, but kind) and wait for the congratulatory phone call.

About Skyhook

Skyhook is a growing, fast-paced website development agency that provides high-end site strategy and technical implementation for organizations across the country. Current and past clients include national brands like AT&T, NFL, American Express, LifeLock and Subway, as well as local stars like Arizona State University, Banner Health, City of Phoenix, Pink Jeep Tours, and more.

Our team consists of a dozen talented marketing professionals—including designers, developers and project managers—who are passionate about using the Internet to help businesses grow and are eager to enhance their expertise through constant learning. We are mission-driven to make the Internet (and the world) a better place by pushing the limits of website performance. We're working hard to build sites that are more creative, higher converting, better ranking, easier to maintain, and more fun to build.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Additional Information

All your information will be kept confidential according to EEO guidelines.