Customer Assist & Complex Account - Product Manager, Vice

Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager within the Assisted and Online Account Opening team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

Develops a product strategy and product vision that delivers value to customers

Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Manages stakeholder relationships, engineering, architecture, and diverse product teams to understand needs, integrate with recommendation engine, and drive results

Communicates effectively and frequently; Share strategy, roadmap, progress, and insights broadly; Tailor narrative and cadence for different audiences

Be a knowledge hub; Exhibit curiosity about digital product experience and connect it to teams for impactful change

Solve technical and customer problems; Define issues and understand our platform's role in the Chase ecosystem. Evaluate current and future technologies for technical products

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management or a relevant domain area

Advanced knowledge of the product development life cycle, design, and data analytics

Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

A customer obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear product delivery or technical requirements.

Experience driving change within organizations and managing stakeholders across multiple functions

Demonstrated ability to build a robust partnership with the Quad (Product, Experience, Tech / Architecture / Data & Analytics) to achieve superior results

Good team player and leader inspires action and performance of their team and builds credibility across the enterprise.

Ability to translate disparate insights and data sources into clear, measurable, scalable features and deliverables.

Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. Good partnership, consulting, and influence skill

Preferred qualifications, capabilities, and skills

Demonstrated prior experience working in a highly matrixed, complex organization

Deep understanding of the needs of retail branches, branch associates, and their leadership as key end users and stakeholders and experience rolling out mission-critical software to the field

Passionate and vocal, balanced with a willingness to learn and collaborate and work across all levels and backgrounds

Structured thinker, effective communicator, concise and impactful with excellent written and oral communication skills

Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery

Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience

Experience leading Product team, working in financial services, acquisition, digital products, online and mobile platforms, etc.