Service Leader

Location: Toronto, ON, Ontario, Canada

Job ID: 83080

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

Service Leader

Your main responsibilities

We are currently recruiting for a Service Leader to join our Team in Toronto. They will be the primary point of contact for customers within the business unit and is responsible for an area of Field Operations within a Region. The Service Leader is responsible for managing all resources within their prescribed area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction. Measured variables include:Safety and Quality requirements and standards, Customer communication, portfolio retention and renewal, Business productivity & cost management. This is a full time and permanent role.

Customer and Account Management

Build and maintain favorable client relationships

Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution

Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized

Portfolio Growth and Retention

Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives

Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings

Assemble and present information for service and fixed priced repair offerings

Identify and pursue potential customers to drive and support strategic growth objectives

Analyze customer needs and secure desirable business through application of company products and services

Work with owner and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies

Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

Process Management and Administration

Develop sales proposals and prepare estimates for the sale of company products and services

Assure full utilization of systems and follow best demonstrated practices (BDP)

Prepare and maintain required customer information and files in accordance with established procedures

Work in cooperation with Contract Control on sales contract agreements

Accounts receivable management for assigned accounts

Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

Safety and Supervision

Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision

Ensure exceptional quality standards, training and performance of field personnel

Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development

Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements

Coach hourly field employees Company’s methods of quality, productivity and safety

Monitor the work of all hourly field employees from both a quantitative and qualitative point of view

Review of time tickets for accuracy and maintain vacation schedules

Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity

Financial Management

Manage/support all service work in area of responsibility within framework of financial budget

Process and Quality Management

Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety

Implement route management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level

Provide technical support to Sales and Field employees

Ensure ISO compliance

What you bring

What You Bring

Post Secondary – preferably in Business or Engineering

3-5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment

Proficient in MS Office

Coaching and Mentoring: ability to motivate and guide team members

Communication: Communicate clearly and articulately

Customer Service: Demonstrate costumer focus through improving performance

Leadership: Possess solid leadership skills

People Management: Ability to select, train, supervise and evaluate staff

Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility

Presentation: Ability to present materials clearly

Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements

Teamwork: Ability to interact with all levels and be an integral part of the operation

Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

What’s in it for you?

Competitive Salary (commensurate with experience)

Competitive Bonus Incentive Program or Commission Plan

Wide range of professional and leadership development opportunities

Competitive Extended Health, Dental & Vision Plans

Generous Paid Time Off Plans

Tuition Reimbursement Program

Competitive Group RRSP with Company Match

We Elevate… Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!

Discover more on our career website.

By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.