Customer Service Representative - Cagayan de Oro

Key Responsibilities: Handle inbound and/or outbound customer calls, chats, or emails Assist customers with product/service information, billing concerns, and technical issues Resolve issues with empathy, professionalism, and efficiency Accurately document customer interactions and update records in the system Meet performance targets for quality, customer satisfaction, and productivity Escalate unresolved issues when needed, following proper protocols Qualifications: Senior High School graduate or completed at least 2 years in college Strong English communication skills (verbal and written) At least 6 months BPO experience preferred, but fresh graduates are welcome Customer-focused with good problem-solving skills Willing to work onsite in CDO Amenable to night shifts, shifting schedules, and weekend/holiday work

Job Type: Full-time