Salon/Spa Retail Sales Manager

Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst Rechelbacher

Who We Are:

Do What You Love - Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Responsibilities:

Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors

Demonstrate a strong understanding that the salon/spa industry is "high touch" and requires strong interpersonal skills and attention to the needs of others

Create team fun & interactive incentives to help the team reach sales goals.

Train and develop the Guest Experience & Nurtur Professional teams to be a high-performing sales team.

Serve as a role model by exemplifying professionalism, integrity, and positivity, while adhering to company policies and procedures.

Have a deep understanding of retail sales strategies and create coaching sessions and training courses to develop these skills in others.

Maintain a cohesive, cooperative work environment through team building and motivation

Work with marketing team to implement marketing strategies to attract new clients and retain existing ones

Drive salon sales by implementing effective promotions, service offerings, and customer loyalty programs

Lead the team in maximizing retail sales by coaching staff on product knowledge and upselling techniques

Analyze financial reports to monitor salon performance and identify areas for improvement

Assist in initiatives related to developing coaching materials to drive sales

Ensure the salon operates efficiently and meets its performance goals

Sustain a welcoming, well-maintained, and environmentally conscious salon space

Interview, hire, and train team members in procedures, policies, and expectations

Resolve customer complaints and challenges, and provide solutions for team disputes

Provide ongoing recognition, support, and motivation to salon team members

Engage with clients to ensure exceptional experiences and address any concerns

Maintain all safety, security, and technological standards and identify and communicate potential problems, issues, and challenges to Leadership immediately

Participate in Aveda and Nurtur events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc.

Perform all duties as assigned and/or required to meet business needs

Abide by all other Nurtur policies and procedures as outlined in the Team Member Handbook and Code of Conduct

Requirements:

High school diploma or GED equivalent

Retail experience required; experience in the beauty industry highly preferred

Comfortability in executing and closing sales

Exhibit initiative, resourcefulness, and the ability to work at a fast pace in a "high touch" environment

Excellent interpersonal and communication skills

Demonstrate professionalism in manner, dress, and conduct

Ability to work a flexible schedule, including evenings and weekends as needed

Strong commitment to customer service excellence and to the Company's mission and vision

Physical Demands and Work Environment:

Walk, stand up, and/or sit for up to eight (8) hours per day

Use hands to handle objects and reach with hands and arms

Walk, sit, stand, balance, stoop, speak, and hear

See a computer screen and read paper and electronic documents

Occasionally lift and/or move objects up to 30 pounds

Tolerate a minimal to moderate noise level typical of a school setting

Perks and Benefits:

Medical/Dental/Vision/Life

401(k)/match

PTO (paid time off)

EAP (employee assistance program)

Short-term disability

Employee discount on products and services

Growth Opportunities

Travel Requirements: The team member in this position must be able to travel locally to events and for out-of-state training and events as necessary.

Equal Opportunity Employer:

Nurtur Holdings LLC (including its affiliated organizations) is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.