Community Administrator/Site Manager

Job Description

Summary

Responsible for the daily operations of apartment(s) ensuring compliance with the U.S. Department of Housing & Urban Development (HUD) Guidelines, as well as PRAC, regulatory agreement and other federal, state and local laws, maintaining positive rapport with the tenants, their families, the community and other property staff

Position Type

Exempt or Non-Exempt/Full Time or Part Time

Essential Functions

Ensure proper tenant certifications and recertification as directed by HUD Guidelines

Maintain file on each tenant in format required by property policies and HUD

Submit vacancy claims as appropriate

Complete move-in, move-out and required unit inspections, using required forms, and file as indicated by property policy

Submit reports to HUD and the management agent as required using approved submittal procedures and ensure successful delivery of HAP Vouchers and Tenant Data

Send copy needed documentation to management agent in a timely manner

Recruit tenants in accordance with Fair Housing and property policies, ensure compliance with the Resident Selection Criteria and maintain waiting list in HUD approved format

Ensure consistent and fair treatment of all tenants in enforcing house rules, collections and lease requirements and every other regard

Collect and process rent and security deposits, late fees, lockout fees, etc. from tenants, being consistent in collection of these fees, providing adequate documentation to accounting to ensure proper booking of these transactions

Supply maintenance request forms to tenants and/or fill out form upon initiation of the maintenance concern, coordinate necessary repairs and record repair history for each unit

Respond to all resident complaints and/or requests and ensure compliance with the Resident Grievance Procedures

Assist the Management Agent in providing oversight of property expenses adhering to approved fiscal policies

Ensure that all invoices are submitted for payment timely

Report all incidents/concerns/complaints/etc. to the management agent and complete and submit incident/accident reports as required

Assist with special projects as assigned by the management agent

Competencies

Communication Proficiency

Accountability for Others

Balanced Decision Making

Leading Others

Flexibility

Initiative

Analysis of Data

Problem Management

Supervisory Responsibility

Supervise all property staff

Required Education and Experience

Professional certification and/or equivalent experience in Section 8 housing or property management preferred

Must have ability to be available for emergencies

Must be able to communicate effectively and maintain good relations with tenants, employees and the community

Must be computer literate

Must have a clean criminal record

Must have safe, reliable transportation

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit, use hands, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee can sometimes be exposed to weather conditions. The noise level in the work environment is usually moderate.