Student IT Assistant

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Job Title:

Student IT Assistant

Department:

Libraries Information Technology-JM

The Student IT Assistant supports the University Libraries’ IT team in delivering high-quality technical support and services across the Columbus campus libraries. This role involves assisting with helpdesk operations, asset deployment and management, classroom and event audiovisual (AV) support, and basic IT security tasks. The ideal candidate is a proactive problem-solver with a strong interest in technology and a commitment to excellent customer service.

Key Responsibilities:

Helpdesk Support

Provide Tier 1 technical support to students, faculty, and staff via phone, email, and in-person.

Troubleshoot hardware, software, and network issues.

Log and track support tickets using the HUB service management system

Escalate complex issues to full-time IT staff as needed.

Asset Deployment & Management

Assist with the setup, configuration, imaging, and deployment of computers, printers, and other IT equipment.

Perform routine maintenance and updates on IT assets.

Maintain accurate inventory records of hardware and software assets.

Support lifecycle management, including equipment check-in/check-out and decommissioning.

Events and Classroom AV Support

Set up and test AV equipment for library events.

Provide on-site technical support during events or classes.

Assist with troubleshooting and resolving AV issues in real-time.

Maintain and organize AV equipment inventory.

Security Support

Assist with basic cybersecurity tasks such as patching, monitoring alerts, and updating software as needed.

Support physical security of IT assets (e.g., cable locks, secure storage).

Help ensure compliance with IT policies and procedures.

Qualifications:

Currently enrolled as a student at The Ohio State University – Columbus Campus

Able to pass a background check

Basic knowledge of computer hardware, software, and networking.

Familiarity with Windows, macOS, and O365

Strong communication and customer service skills.

Ability to work independently and as part of a team.

Willingness to learn and adapt to new technologies.

Ability to lift and move 50 lbs

Positive Attitude and Attention to Detail

Additional Information:

Location:

Eighteenth Avenue Library (0005)

Position Type:

Temporary (Fixed Term)

Scheduled Hours:

28

Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.

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