Senior Solution Engineer

Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.

Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.

Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.

Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.

Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.

At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!

Job Description

As a Senior Solution Engineer, you will be responsible for providing technical expertise and support to the prospects. You will work closely with the prospects to understand their payment requirements and recommend solutions that best meet their needs. You will also collaborate with our product and engineering teams to ensure that our payment solutions are up-to-date and aligned with industry standards.

What you'll be doing:

Be the technical expert on our Products and their implementation/integration into clients’ environments

Understand client payment requirements and recommend solutions that meet their needs

Design the best workflows to be integrated to fulfill the prospect’s business use cases

Work very closely with the prospect to drive the implementation of our product

Leverage and deploy the implementation toolkit used in-house to automate the integration work

Identify where the implementation toolkit can evolve and work proactively to improve it

Work closely with the product and engineering teams to ensure that our payment solutions are up-to-date and aligned with industry standards

Drive technical and functional workshops offering knowledge and insight to prospects

Participate in product development and provide feedback on new features and functionalities

Work to shorten implementation timelines whilst striving for product quality and client satisfaction

Provide technical support to clients during the implementation and integration of our payment solutions

Understand and detect market trends, emerging technical needs and future business challenges of our prospects and escalate them to the teams in charge of the roadmap

Identify any recurring issues, or opportunities for Product or process improvement and report them to the internal teams and product partners

Be the voice of the customer during internal meetings on the ongoing and forthcoming projects

Follow up and inform our prospects about new features or future evolutions of our Product

Cultivate a trusted, long-lasting, and positive client experience

Qualifications :

4+ years of experience working as a Solution Engineer, Implementation Engineer, and/or Solution Architect

Payment industry experience is a big plus

Strong technical skills, including experience with APIs, SDKs, and payment methods

Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams

Very comfortable conducting tech discussions with customers covering tech aspects of the product

You are a creative problem solver

You are analytical and know how to anticipate and adapt

You are proactive, curious, rigorous, and responsive

Fluent or very high proficiency in English.

Optional but valued if you can speak German and/or French fluently or at a very high level. Please indicate if you can speak these languages fluently on your CV.

Additional information

Interview process:

HR call

Interview with VP

Interview with SE and/or Sales team member

Case study

We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.