Director of Collections

The Director of Collections is responsible to oversee and direct all collections activity and procedures, while ensuring compliance and developing and improving collections procedures. The Director of Collections is also responsible for managing consumer repossessions and legal processes, while mitigating losses to the bank.

Essential Functions

Ensure compliance with Northwest policies and procedures, Federal and State regulations, FHA/VA/Rural Development policies, and with private mortgage insurance vendor's policies. Ensure compliance with Fannie Mae and Freddie Mac guidelines and timelines.

Develop use of Nautilus, Signature, Phone, and Collection Software

Develop and direct annual departmental and employee goals

Ensure total document and data integrity

Maximize technology tools available

Coordinate bankruptcy actions with the Loss Mitigation Credit Bankruptcy Officer

Coordinate collection efforts with relationship managers, loan officers, and other management

Develop improvements to collections procedures

Ensure timely collection efforts on accounts

Partner with legal and law enforcement agencies, and investigative vendors as appropriate

Ensure timely repossession of assets, charge off on uncollectible accounts, and recovery efforts on charge off accounts. Ensure appropriateness of loan modifications, forbearances, renewals, extension, deferrals, and re-ages per bank and government regulations and guidelines.

Mitigate losses to Northwest Bank. Ensure adequacy of credit reporting for collections' accounts. Provide effective recovery on losses.

Analyze/Investigate to resolve questionable loans, payments or charges

Meet delinquency expectations

Minimize loss on asset disposition

Ensure timely/cost-controlled disposition.

Work with RSCA and Compliance to identify risk and create controls to mitigate risk. Work with compliance specialists to update policies, procedures, and letters/notices to stay in compliance with new or updated regulations. Attend compliance training events to stay current on new or updated regulations. Work with internal/external audit and government agencies for annual reviews.

Review/Monitor and present monthly reporting for delinquency

Develop cost effective approach to collections. Minimize departmental non-payroll costs.

Identify and review tools and models for collections inventory

Partner with Third Party Risk Management to establish vendors which meets the Bank's objectives. Monitor third-party relationships for compliance.

Participate in Budgeting Sessions

Manage work hours and FTE's to control costs and personal workloads.

Possible work with Bank acquisition team

Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Education + Experience preferred

Bachelor's degree in business/finance

5-6 years of collections experience

5-6 years of call center collections experience

Supervisory experience

Mortgage and consumer lending experience

Understanding of loss mitigation and loan work out

Financial analysis and customer service

Location: this position may be performed onsite in Columbus, OH or Warren, PA. **Candidates who are able to travel to Warren regularly are encouraged to apply.

Pay: The pay range for this position is generally $100,000 - $145,000 annually. Actual pay is based on variousfactorsincluding but not limited to the successful candidate's experience, skills, and knowledge.Additional bonus earning opportunities and benefits are also available.

Northwest is an eq