Field Service Technician

Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on-site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 100% Travel (Mon-Fri only).

Key Responsibilities:

Installation and Commissioning:

Install and commission SWAN analytical instruments at customer locations.

Ensure proper calibration and configuration to meet customer specifications.

Preventive Maintenance:

Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.

Keep detailed maintenance records and update service documentation.

Technical Support:

Provide exceptional technical support to customers via phone, email, and on-site visits.

Troubleshoot and diagnose issues with instruments promptly and effectively.

Repair and Upgrades:

Perform instrument repairs, replacements, and upgrades as required.

Coordinate with the support admin and manager to source and order replacement parts.

Customer Training:

Train customers on the proper use, maintenance, and calibration of SWAN instruments.

Offer guidance on optimizing instrument performance.

Documentation:

Maintain accurate service records, equipment logs, and reports.

Ensure timely submission of service reports and required documentation.

Continuous Learning:

Stay up to date with SWAN's product advancements and industry trends.

Participate in training programs and workshops to enhance technical knowledge.