Student Support Officer (Part-time & Third-Party Contract)

Overview:

RMIT University Commitment

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

Why RMIT University Vietnam?

RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 125th globally and 10th in Australia in QS World University Rankings 2026. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University

RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website:

Your role

Student Connect is the central student service area of the University, providing a high volume of administrative and academic enrolment advice and support to all current students.

The Student Support Officer answers first level general enquiries of current students and support them in getting acclimated to services at RMIT Vietnam through face-to-face and telephone channels.

Reports to: Student Advisor

Key Accountabilities:

Perform Tier-1 customer service within the Student Connect service model, serving as the first point of contact for students and their families through approved service channels.

Verify customers’ information and deliver university documentation to customers e.g., ID card, transcripts, etc.

Assist with campus tours for current students' families, when required.

Instruct students to use the self-service Student Connect Online Portal and other RMIT student systems, e.g., enrolments, timetable and learning management systems.

Follow the Student Connect process to classify enquiries and make necessary referrals to the Student Advisors or other services.

Manage customer data entry and document filings accurately and securely following the University compliance policy, processes and guidelines.

Attend mandatory induction sessions, knowledge health check and skill training required for the role.

Actively participate in regular team meetings and contribute ideas to enhance Student Connect service.

Support the delivery of student engagement activities.

Maintain confidentiality in line with RMIT’s Code of Conduct.

Other tasks as assigned by the line manager.

Key Selection Criteria

Is currently enrolled in an RMIT award program (Higher Education)

Proficient English communication skills and ability to facilitate service 100% in English.

Demonstrated a strong commitment to delivering excellent student services and support, including effective communication skills and the ability to interact effectively with students from diverse cultural backgrounds.

Ability to work flexibly and efficiently as a member of a team in a high-volume, customer-focused environment.

Strong organisational and time management skills.

Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework & RMIT Values

Additional Information

Open Roles: 02 in Ha Noi & 03 in Sai Gon

Contract duration: From start date until 31 December 2025

Workload: 20 hours per week

Net salary: 65,000 VND per hour

Private Insurance

Free use of onsite sports and fitness facilities

Library on campus and online - access to the RMIT Australia online library

English Proficiency

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General 6.0 (or equivalent Linguaskill 160).

To be eligible for this position, you must be a Vietnamese citizen. Applications received from non-Vietnamese candidates will not be considered.

To Apply

Please submit your CV, cover letter, qualifications, ID, and address your suitability for this position by clicking on the ‘Apply’ button.

Important Notice

Applications must be submitted via personal email not RMIT student email.

Please ensure your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means.

RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.

For any questions or support, feel free to reach out to our Talent Acquisition team at

#RMITVietnam

Applications Close:

22 thg 8 2025 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

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