Front of House - Day Time Supervisor

Day Time Supervisor - Front of House

We are currently seeking a dependable and service-driven individual to join our team as a Daytime Shift Supervisor at Beer Barrel Pizza & Grill. This leadership role is ideal for someone with a strong background in customer service who enjoys working in a fast-paced environment and is passionate about delivering a consistent and memorable guest experience. As a key member of our front-of-house team, you will support daily lunch operations by stepping into supervisory responsibilities, assisting with training, and working closely with the Service Manager to enhance team performance and guest satisfaction. If you're a natural leader who leads by example and thrives on building positive team culture, we'd love to hear from you.

Responsibilities:

Supporting the management team in a supervisory capacity by filling opening, mid, and closing shifts as needed and performing management-level functions:

Supporting as-needed in all FOH positions throughout the shift for resolve

Supporting as-needed in all positions throughout the restaurant

Handling guest complaints using GRACE to provide a quality customer experience

Help guide and coach the Guest Service Specialists to ensure consistency in our FOH approach to guest service issues, communicate issues to the Service Manager

Collaborate with Service Manager on FOH initiatives to improve store performance metrics like check counts, average check, guest satisfaction ratings, beverage cost of goods, and the FOH training program

Participating in management meetings with the administration staff as well as weekly

store management meetings upon request

Leading the team through example by upholding company policies, service standards,

and health department regulations

Assisting the management team with training and cross-training processes, following up

regularly with trainers and trainees to promote consistency and cohesion

Providing insight into employee performance to assist the management team with

employee evaluations, as well as offering constructive feedback and positive

reinforcement to hourly team members throughout each shift

Promoting successful menu change rollouts by studying the instructions and manual

page updates, as well as training the employees

Qualifications:

3-5 years minimum customer service experience, cross-training preferred

Record of exceptional attendance, reliability, and scheduling flexibility

Attention to detail and desire to lead others by example

Ability to communicate effectively with hourly team members and managers

Work Environment:

The position is part to full-time, hourly

The position will report to the Service Manager

Beer Barrel Pizza & Grill is an equal opportunity employer. We offer a welcoming and inclusive environment in service of one another, our employees, the diverse customers we aim to serve, and the communities we call home. We do all of this with kindness, empathy and respect for each other.