Customer Service Representative
Description:
Job Description
Job Title: Customer Service Representative (Full-Time)
Location: Pioneer Comfort Systems – Shreveport, LA
Department: Customer Service
Reports To: Office Manager
About Us
Pioneer Comfort Systems is a third-generation, family-owned company that’s been proudly serving Northwest Louisiana since 1960. We provide top-quality heating, cooling, plumbing, and indoor air quality services with a strong commitment to customer satisfaction and integrity. Our work environment is built on respect, support, and teamwork—because when one of us succeeds, we all succeed.
Position Summary
We are looking for a full-time Customer Service Representative to join our dedicated team. The ideal candidate will have excellent phone communication skills, a positive and professional attitude, and a true desire to help others. In this role, you’ll be the first point of contact for our customers—scheduling service calls, answering questions, and ensuring every interaction is a great one.
Key Responsibilities
Answer incoming calls and assist customers with scheduling service, answering questions, and resolving concerns in a helpful and friendly manner
Maintain a calm and courteous demeanor during all customer interactions
Use computer systems efficiently to manage scheduling, update records, and communicate with field technicians
Work collaboratively with other team members to ensure all customer needs are met promptly and professionally
Jump in to help where needed to support coworkers and keep the office running smoothly
Communicate clearly and effectively with customers, technicians, and office staff
Represent Pioneer Comfort Systems’ values of honesty, professionalism, and outstanding service
What We're Looking For
Strong verbal communication skills and a cheerful, helpful attitude
Ability to work well in a fast-paced, team-oriented environment
Fluent in using computers, scheduling software, and spreadsheets
Dependable, detail-oriented, and highly organized
Previous customer service or call center experience preferred but not required
A willingness to learn, grow, and support your coworkers
A genuine interest in helping customers and making their experience a great one
Why Join Us?
A family-first, team-based work environment
Opportunities for training and advancement
Competitive pay and benefits
The chance to be part of a company that values people—both customers and employees
To Apply
Visit our website at to apply online, or email your resume to . We look forward to hearing from you!Company Description
Pioneer Comfort Systems is a third-generation, family-owned company that’s been proudly serving Northwest Louisiana since 1960. We provide top-quality heating, cooling, plumbing, and indoor air quality services with a strong commitment to customer satisfaction and integrity. Our work environment is built on respect, support, and teamwork—because when one of us succeeds, we all succeed.
Full-time