Training & Development Specialist (1 year contract)

MAIN PURPOSE

The Richemont TRAINING & DEVELOPMENT SPECIALIST Is responsible to identify Learning needs and to work with various functions and brands stakeholders to curate and develop learning and development solutions for contact centre ambassadors.

RESPONSIBILITIES

Develop and implement L&D strategies and training programmes that are aligned with the organisation’s objectives

Support and conduct relevant training and learning to enhance employee performance and development

Curate, develop and acquire training procedure manuals, guides, and training/course materials to ensure high-quality learning resources.

Cultivate engaging and collaborative working relationship with stakeholders across the organization to identify learning needs and deliver effective solutions

Inspire curiosity and passion for learning among employees, fostering a growth mindset and a commitment to continuous improvement

Assess and recommend contact centre talent development plans ensuring that training initiatives meet the specific needs of this critical team

Evaluate program effectiveness through assessments, surveys, and feedback.

Maintain knowledge of the latest trends in training and development bringing innovative ideas and best practices to our learning programs.

Serve as a reliable point of contact for all learning and development matters, providing expert guidance and support to employees and managers

Provide administrative support in the planning and delivery of learning and development events, ensuring seamless execution and a positive learning experience.

PROFILE

At least 3 years of proven work experience as a trainer

Experience in Training and People Development, specifically for Retail or Luxury brand contact centre staff

Ability to understand and effectively communicate using "Retail language."

Demonstrated track record of designing and executing successful training programs, including needs assessment, planning, development, delivery, coordination, monitoring, and evaluation

Familiarity with both traditional and modern training methods, such as mentoring, coaching, on-the-job training, classroom training, e-learning, workshops, and simulations

Excellent communication skills, both written and verbal

Ability to plan, multi-task, and manage time effectively in a fast-paced environment

Comfortable dealing with ambiguity and changing priorities

Self-starter with a strong ability to learn quickly and adapt to new situations

Strong writing and record-keeping skills for creating reports and training manuals

Advanced organizational skills with the ability to handle multiple assignments simultaneously