Outreach and Enrollment Supervisor

Job Description

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

Work schedule: Monday - Friday from 8:00 am - 4:30 pm. Role requires evenings and weekends as needed to support community events/meetings. Weekday schedule will be flexible when evening/weekend work is required.

The Enrollment Supervisor will monitor the productivity and outcomes of the enrollment department for Riverside County. This role will supervise the day-to-day operational efforts, staffing, training, and reporting for the Outreach and Enrollment Manager. In addition, this role will provide administrative support to the enrollment team by maintaining the teams Covered California Certifications.

Responsibilities

Supervises the daily operations of the team, including scheduling at multiple sites, timecard approvals, PTO requests, and mileage reimbursement processes

Oversees enrollment activities programs, such as Medi-Cal, Covered CA, Medicare & CalFresh

Conducts eligibility screenings, intakes, education, and enrollment assistance activities to initially determine participant needs and eligibility for enrollment

Facilitates referrals from Neighborhood Healthcare and community resources for enrollment assistance

Collects and enters daily referral, intake, enrollment, marketing, and outreach activities data and notes

Provides new hire and ongoing training/support to new and existing staff

Monitors staff productivity to ensure goals are achieved; provides coaching, as needed

Administers and coordinates enrollment activities with staff and other NHC departments to reduce number of uninsured/self-pay patients and increase the number of new patients

Attends and participates in required meetings to present enrollment service updates

Manages and tracks program enrollment, including creating workflows to ensure goals are met and grants objectives are met

Analyzes and evaluates enrollment activities to maximize enrollment, including the development and maintenance of reports, enrollment workflows, desktop procedures and policies

Maintains documentation and dashboards that allow for quick and efficient understanding of resource capacity and project status

Achieves monthly, quarterly, and annual member engagement goals, enrollment goals, and growth targets established by management

Prepares, analyzes, and shares outreach and enrollment reports with appropriate staff and management

Supervision

Establishes and maintains effective interpersonal relationships with staff at all levels, providers, other program or agency representatives, and the public

Assists in the development of and implementation of policies, protocols, and procedures, and the associated staff training to enable staff to provide accurate, appropriate, and consistent services and information to participants

Monitors workflows and processes to ensure the highest levels of business practices are in place

Works closely with NHC health center’s management/clinical team to implement site protocols

Contributes to the success of the organization by participating in quality improvement activities

Responds promptly and professionally to patient concerns and finds acceptable solutions to patient inquiries

Cooperates in accomplishing department goals and objectives

Functions at highest level according to credentials and competencies

Evaluates performance & provides feedback to employees via monthly 1-1 meetings

Participates in weekly region huddles for East, Escondido & Riverside CEC’s

Analytics/Informatics/Metrics

Leads and directs the development, implementation, and monitoring of outreach and enrollment objectives

Monitors outreach and enrollment dashboard for transparency and accountability

Communicates analytics with remediation plans as required; implements remediation plans

Collaborates with the Data Informatics team, as needed

Analyzes project data to identify trends and opportunities related to project goals

Qualifications

Education/Experience

High school/GED required

Medi-Cal and Covered CA Certified Enrollment Counselor Certified, must obtain within 90 days of hire.

Three years’ community and government programs, such as Medi-Cal, CalFresh, Covered CA and Medicare for families program eligibility/screening required

Supervisory experience or completion of Project Leap for internals preferred

Bilingual (English/Spanish) required

Additional Qualifications (Knowledge, Skills and Abilities)

Excellent verbal and written communication skills, including superior composition, typing and proofreading skills

Ability to interpret a variety of instructions in written, oral, diagram, or schedule form

Ability to successfully manage multiple tasks simultaneously

Knowledgeable about and experience with collecting, organizing, and analyzing data, and summarizing reports

Excellent planning and organizational ability

Ability to work as part of a team as well as independently

Ability to assess situations and independently develop a plan of action with necessary sense of urgency

Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

Ability to lift/carry 50 lbs./weight

Ability to sit for long periods of time

COMPLIANCE (Safety & HIPPA)

Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately

Maintains current knowledge of policies and procedures as they relate to safe work practices

Follows all safety procedures and report unsafe conditions

Uses appropriate body mechanics to ensure an injury free environment

Familiarity with location of nearest fire extinguisher and emergency exits

Follows all infection control procedures including blood-borne pathogen protocols

Maintains privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes

Complies with all regulations regarding corporate integrity and security obligations

Reports all behavior and/or activity that are unethical, fraudulent, or unlawful

Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $67,400.00 to $94,300.00 annually, depending on experience, education and additional qualifications.

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.

Full-time