INTERNAL ONLY - Director of Operations for CHOICES

Job Description

Internal Only

Director of Operations for Choices

Lutheran Social Services of Central Ohio is currently seeking a Director of Operations for Choices in Columbus, OH.

LSS CHOICES for Victims of Domestic Violence has been the sole resource for victims seeking shelter in Franklin County for more than four decades, providing a Temporary Emergency Shelter, 24-Hour Crisis Hotline, DV Counseling, Legal Advocacy, Peer Support Groups and more.

The ideal candidate will share Our Mission: Creating a better world by serving people in need.

The Director of Operations for CHOICES, in conjunction with the Executive Director, oversee the administrative, fiscal, physical, and programmatic

operations for LSS CHOICES. Develop, plan, implement and evaluate the delivery of shelter and associated programm?ng. Maintain all accreditations and ensure all programming is in full compliance with Federal, State,and Local regulations.

What will I do as the Director of Operations for CHOICES with Lutheran Social Services?

Supervise, develop, and coach staff to ensure high quality services within the guidelines of the agency mission and vision.

Plan, develop, implement, and monitor practices that ensure high quality programming and services.

Ensure CHOICES program services are operating in compliance with all grants, contract, and funding source parameters.

Ensure compliance with Federal, State, and Local rules and regulations including

infection control, and other criteria for monitoring surveys, and site visits.

Collaborate with Director of Shelter Services to ensure compliance with OSHA and ADA regulations and compliance with facility procedures.

Act as co-lead for monitoring visits and audits.

Act as a dedicated and professional member of LSS CHOICES leadership team.

Establish/develop collaborative relationships with other LSSCO business lines and divisions, community agencies, systems, and institutions including working closely with the Director of Operations of the LSS Health Center, CQI Director, and the Director of Operations - Faith Mission, to ensure optimal program operations.

Engage in an enterprise-wide community of practice to share and leverage best practices and develop policies and procedures.

Work collaboratively with the Executive Director and Director of Supportive Services to maintain CARF compliance for all designated programs in collaboration with CQI Director and quality assurance and program teams.

Requirements for the Director of Operations for CHOICES with Lutheran Social Services:

This position requires a minimum of a bachelor's degree in social work or a related field, master's degree preferred.

3 to 5 years of progressive management experience in the social services industry with a focus on program administration and development.

Valid Ohio driver's license, access to reliable insured transportation and ability to meet LSS insurance standards required.

Excellent written and verbal communication skills and interpersonal skills

Superior managerial and diplomacy skills

Proven ability to cooperate and build positive working relationships with other departments.

Thorough understanding of practices, theories, and policies involved in shelter and business

operations.

Extremely proficient in Microsoft Office Suite, including Excel and Word

Excellent organizational skills and attention to detail

Excellent analytical, decision-making, and problem-solving skills

Knowledge of housekeeping methods

Ab?lity to work with diverse populations

Exemplary customer service skills

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

Benefits for Full-time positions* with Lutheran Social Services include:

Health insurance with 4-plan options!

Tuition Reimbursement Program

403(b) retirement plan with employer matched savings

Dental and Vision insurance

Medical and Childcare Flexible Spending (FSA)

Health Savings Account

PTO and 12 Paid Holidays

Discount Marketplace

Opportunity to make a positive impact on individuals & the community

*some part-time positions may be eligible for some benefits as well

ABOUT Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.

Part-time