Customer Service Representative (Automotive)

Job Description

Location: Irvine, CA (On site) Type: Full Time Pay: $18.00 - $20.00

Norm Reeves Auto Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida including the #1 Retail Dealer in the Nation. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals who are eager to grow their careers while the company continues to expand!

We are seeking a full-time Customer Service Representative to support different departments within our dealership. If you are reliable, and customer-focused, we encourage you to apply—experience is welcome but not required. For immediate consideration, please email a copy of your resume and/or a quick introduction to .

Schedule: Monday - Friday, regular business hours.

What You'll Do

Answering phone calls to greet, accommodate, and schedule guests for service needs

Warmly greeting customers and ensuring a pleasurable experience during their visit

Meet and greet customers, answer questions, and provide assistance throughout their visit

Assisting service porter to move vehicles

Assisting advisors to gather preliminary information for the write-up process

Accommodating loaner vehicle requests and staging

Ensuring a great Customer Service Experience (CSE)

Perform other duties as assigned.

What You’ll Need

Previous experience in a customer-facing role.

A valid driver’s license and acceptable driving record.

Proficient with CRM, and Microsoft Office Suite or related software.

What We Offer

Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.

Invest in Yourself – Tuition Reimbursement

Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.

Enjoy Complimentary Group Life Insurance for Added Peace of Mind.

Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.

Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.

Secure Your Future - Build Wealth with 401k Matching

Smart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.

Full-time