National Operations Manager, Accel Schools Online

Job Description

The National Operations Manager is responsible for the strategic oversight, implementation, and continuous improvement of school operations across online schools. This role supports the creation, implementation, and auditing of processes and procedures that ensure compliance to school board, state, and federal guidelines while promoting effective online school systems. The National Operations Manager ensures that online schools have the tools and processes in place to support teachers, students, and families in the pursuit of an effective online education. This role provides operational leadership for state testing, ensuring that all online schools are prepared to meet testing requirements and compliance standards.

Responsibilities

Support the design, documentation, and implementation of processes across key operational functions. Focus areas include:

Student records

Local and state testing

Attendance and truancy data collection and compliance actions

Office and facilities management

System and Platform training and support

School operations

Lead onboarding, training, and support for new and novice operations managers, ensuring consistent understanding of systems, processes, compliance expectations, and tools to support effective school operations.

Act as a resource for internal (staff) and external (students and families) stakeholders by providing management and resolution of escalated needs across a variety of areas, including, but not limited to, school procedures, technology systems, materials, course and teacher assignments, etc.

Provide operational leadership for state testing across online schools, including coordination of equipment rentals and project management support to ensure smooth execution and compliance with all state requirements.

Serve as a liaison between school team members and members of the larger Accel team to identify operational needs and develop school level procedures that align with the goals and procedures of the larger Accel organization

Work closely with school and national State Reporting and IT Team members to ensure data validity in the Student Information System, Learning Management System, Business Integration Reporting Tools, and 3rd party platforms

Collaborate with national, regional, and school team members to develop, document, and electronically archive operational procedures and workflows to support implementation of local school policies

Audit existing operational procedures and identify opportunities to streamline and improve current practices

Serve as a resource to school level leaders to ensure the successful implementation of Department of Education rules and regulations, Sponsor policies and compliance items, and state educational laws regarding school operations

Assist to ensure that Accel is implementing the management of all confidential student information per state and federal laws

Coordinate communication with external vendors as needed

Compile, analyze, and provide data metrics and key findings as requested by national, regional, and school management.

Perform all other job duties as assigned.

Skills/Qualifications

Bachelor's Degree in Business, Education, or related field or equivalent work experience.

Expertise in Microsoft Office and Google Suite Products

Above average spreadsheet skills including the ability to use basic and intermediate formulas and functions

Prior experience working in a school setting preferred

Prior experience managing law and regulation compliance preferred

Prior experience creating and documenting procedures and workflows preferred

Ability to handle confidential information responsibly and exhibit sound judgment while maintaining that confidentiality

Demonstrates a reliable, dependable, and trustworthy work ethic

Ability to manage difficult or emotional client situations

Ability to make sound judgments after all available information has been gathered or communicated

Demonstrates a mature attitude and insight into matters affecting department, self and / or company welfare

Demonstrated leadership and management ability

Excellent written and oral communication skills

Ability to work well under pressure, effectively prioritizing and executing tasks to meet deadlines consistently

Customer service oriented

Ability to learn new technologies and acquire new skills through independent study, professional training, and from more senior team members

Ability to work independently and contribute to a team

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bonafide occupational qualification exists.

Full-time