Program Manager, Healthcare Call Center, REMOTE

Job Description

This position is contingent upon contract award.

The Bowen Group, a GTSC company, seeks a Program Manager to support and to lead our team staffing a Healthcare Call Center.

The mission of the Healthcare Call Center focuses on providing services and support to transitioning military service members and/or veterans who are currently receiving psychological health (i.e., mental health or behavioral health) and/or moderate to severe traumatic brain injury (TBI) care.

Work Location

This position is remote, and the Healthcare Call Center operates Monday through Friday during regular business hours of 8am through 5pm, extending from Eastern Time (ET) through Pacific Time (PT).

IMPORTANT: You are required to attend in person and to present at a monthly Program Management Review (PMR) in the Washington DC area.

CERTIFICATIONS

Certification as a Project Management Professional or certification in a related field (project management and/or healthcare).

You are required to be DoD 8140.03 IA certified. A Security+CE certification would be appropriate.

EDUCATION

A Masters-level degree and past training in mental health, healthcare administration, or related area.

REQUIREMENTS

Knowledge of and proficiency with DoD contracts and contract administration.

A minimum of five years of experience in Project or Program Management in mental health or equivalent leadership role with multiple supervisees.

Experience successfully managing large teams and complex mental health programs.

Experience in working with DoD government personnel and understanding DoD policies and procedures.

Experience working with military populations.

Ability to communicate effectively and efficiently with DHA and other government leadership, staff, and customers.

Requires excellent written and oral communication skills.

Additional Requirements

Must be a U.S. citizen

Must be able to obtain a favorable background check.

Benefits - We offer a comprehensive benefits package for Full-time Employees to include the following:

Health, dental, vision

Generous vacation and holiday leave

Flexible Spending Account (medical and dependent)

401(k)

Group Life insurance

Short-term and long-term disability

Tuition assistance and/or professional development training

GTSC provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment.

GTSC is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

Learn more about your EEO rights as an applicant.

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Part-time

Fully remote