Technical Product Manager, Implementation and Professional Services

About Shakudo Shakudo is a cutting-edge data platform company that empowers organizations to build, deploy, and scale data and AI solutions with unprecedented speed and efficiency.

We're transforming how businesses harness the power of their data through our innovative cloud-native platform.

Position Overview We are seeking a Technical Product Manager for Professional Services to design and define the data and AI solutions that our Professional Services engineers build for customers.

This role combines deep technical expertise with customer-facing solution design to create tailored implementations that solve complex business challenges.

You'll work directly with customers to understand their requirements and translate them into technical solution specifications that our delivery teams execute, ensuring successful outcomes and accelerated time-to-value.

Customer Engagement & Requirements Gathering

Lead technical discovery sessions with customers to understand business requirements and technical constraints

Translate business objectives into technical solution requirements

Present solution designs and technical recommendations to customer executives and technical teams

Solution Architecture & Design

Design end-to-end data and AI solutions leveraging the Shakudo platform and ecosystem

Create detailed solution architectures, data flows, and integration specifications

Define technical requirements and implementation approaches for custom customer solutions

Solution Specification & Documentation

Develop comprehensive technical specifications for Professional Services delivery teams

Define data models, pipeline architectures, and integration patterns

Document performance requirements, scalability considerations, and operational procedures

Industry Solutions & Use Cases

Design repeatable solutions for common data and AI use cases (real-time analytics, ML operations, Agentic Workflows, GraphRAG)

Create solution accelerators and templates that can be customized for multiple customers

Define best practices for specific industries and technical domains

Delivery Collaboration & Quality Assurance

Partner with Professional Services engineers throughout solution implementation

Review and validate technical implementations against original solution designs

Provide technical guidance and problem-solving support during delivery

Ensure solutions meet customer requirements and Shakudo quality standards

Success Metrics

Customer satisfaction scores for solution design and delivery

Time-to-value achievement for customer implementations

Solution reusability and standardization across engagements

Revenue growth from Professional Services engagements

Customer reference development and case study creation

Required Qualifications

Bachelor's degree in Computer Science, Data Engineering, or related technical field

5-7 years of experience in solutions architecture, technical consulting, or customer-facing technical roles

Strong expertise in data platform architectures, data engineering, and analytics solutions

Experience designing enterprise-scale data and AI implementations

Proven track record of translating business requirements into technical solutions

Deep understanding of cloud platforms (AWS, GCP, Azure), data lakes, ETL, GenAI, and ML/AI workflows

Excellent customer presentation and communication skills

Experience working directly with enterprise customers on complex technical projects

Preferred Qualifications

Advanced degree in Computer Science, Data Science, or Engineering

Experience in data consulting, systems integration, or solution architecture roles

Expertise in specific industry domains (financial services, healthcare, retail, manufacturing)

Knowledge of regulatory compliance requirements (GDPR, HIPAA, SOX, etc.)

Experience with modern data stack technologies and vendor ecosystem

Understanding of data governance, security, and privacy frameworks

Previous experience in customer-facing product management or technical sales roles

What We Offer

Competitive salary and equity package

Comprehensive health, dental, and vision insurance

Travel opportunities to work directly with customers

Professional development and learning opportunities

Opportunity to shape cutting-edge data and AI solutions

Direct impact on customer success and business transformation

Collaborative, innovation-driven culture

Full Time

Location This position requires significant customer interaction and may involve travel. Based in person in our Toronto office. Ready to design transformative data and AI solutions that solve real customer challenges? Join us in delivering world-class implementations that showcase the power of the Shakudo platform! To Apply: Please submit your resume, a cover letter describing your approach to solution design, and examples of complex technical solutions you've architected for customers. Shakudo is an equal opportunity employer committed to diversity and inclusion.