Senior Product Associate - Enablement Services

Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate within the Acquisition and Enablement Platform team, you will contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. You will play a pivotal role in driving innovation through the development of products and features that delight customers. You leverage your expertise to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation. Your contributions inspire cross-functional teams to create groundbreaking solutions that address customer needs.

Job responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

Considers and plans for upstream and downstream implications of new product features on the overall product experience

Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

Writes the requirements, epics, and user stories to support product development

Establish and manage Product backlog for the Automation Platform Feature team and drive feature enhancements and modernization work from inception to production

Strengthen Stakeholder partnerships; engineering, architecture, analytics, automation team and a diverse set of product teams to understand their needs and program goals

Effectively and consistently communicate Product vision with stakeholders, articulate key questions and answers needed to build the right features

Cultivate deep curiosity about the digital experience space and connect that curiosity and knowledge to the teams that can effect change

Be curious and accurately define the problems: Identify our platform's role in the Chase ecosystem and the technologies needed to achieve key objectives

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain area

Proficient knowledge of the product development life cycle

Experience in product life cycle activities including discovery and requirements definition

Developing knowledge of data analytics and data literacy

Experience as a technical product manager with a strong background in managing technical platforms and data-focused capabilities, with knowledge of technologies like Automation test suite, UI, API, Microservices, Kafka, AWS, etc. Prior software development experience is required

Customer-obsessed with the ability to build strong relationships with engineers and technical partners, translating customer needs into clear business requirements

Proven experience leading teams through discovery, requirements gathering, and backlog creation

Ability to convert insights and data into measurable, scalable features and deliverables

Skilled in driving change through influence and collaboration in a dynamic matrix organization, with strong partnership and consulting skills

Preferred qualifications, capabilities, and skills

AWS Certifications and deep understanding of APIs, transactional data, and service-as-a-product framework

Experience in financial services, acquisition, digital products, and online/mobile platforms

Ability to prioritize a large workload, manage meetings, team dynamics, and discovery processes

Skilled in communicating with diverse stakeholders, including senior leadership, to maintain productive discussions