Senior Manager, Digital & Customer Engagement Capabilities

Are you passionate about enhancing customer engagement?

We are looking for a Senior Manager, Digital and Customer Engagement Capabilities to join our team at Novo Nordisk hubs in Istanbul, Copenhagen or Zurich, who possess a pharmaceutical marketing, medical or People and Organisation (P&O) background who have experience in capability developmental projects.

If you are ready to make a difference, read more and apply today for a life-changing career.

The Position

As a Senior Manager, Digital and Customer Engagement Capabilities, you will play a crucial role in collaborating with commercial and customer engagement teams along with P&O teams in Region, BA and Affiliates to work on developing and enhancing customer engagement capabilities. Acting as a partner, you will serve as an advisory resource for affiliates and regional leaders on projects aimed at upgrading marketing and medical capabilities. You will report directly to the Director of Digital and Customer Engagement Capabilities.

In this role, you will:

Develop and implement strategies to enhance capabilities across the region.

Create guidance for the organizational structure, defining required roles and job descriptions, establishing onboarding processes, and implementing function- and role-based assessments along with certification pathways for key capabilities.

Align with Individual Development Plans (IDPs), performance management systems, and feed into the Organizational Development Process (ODP).

Coordinate with external vendors

Qualifications

You have at least 6-8 years of experience in the multinational pharmaceutical or healthcare industry, preferably with a proven track of success in capability development (we are not looking for a trainer profile). You will be one of the P&O colleagues with a marketing/medical background, or Marketers/Medical affairs professionals who have worked on capability development initiatives, or Project managers with marketing/ medical affairs background. You have outstanding written, verbal, and interpersonal communication skills in English. Moreover you have

Executive presentation skills.

Relevant IT skills and usage of AI tools

Working with multi-national set-up

We expect that you have

Strategic Thinking: Ability to analyse business objectives and align organizational capabilities with strategic goals, including an understanding of capability frameworks.

Organizational Development Expertise: Strong background in organizational design

Collaborative Skills: Proficiency in working with cross-functional teams, building relationships, and facilitating discussions with leadership teams and stakeholders.

Project Management: Experience in leading projects, managing timelines, and aligning resources effectively to ensure successful completion of deliverables.

Analytical Skills: Capability to assess current organizational structures, identify capability gaps, and develop data-driven strategies for improvement.

Vendor Management: Experience in collaborating with external vendors, managing relationships, and ensuring that deliverables align with organizational needs.

Change Management: Knowledge of change management principles and practices, enabling smooth transitions during organizational changes.

Role and Job Design: Skills in creating job descriptions, competency frameworks, onboarding processes, and performance management systems.

Communication Skills: Excellent written and verbal communication skills for effective collaboration, documentation, and facilitation of discussions.

Adaptability: Ability to work in a dynamic environment and adapt plans based on organizational needs and changes.

Familiarity with Learning & Development: Understanding of individual development plans (IDPs) and certification pathways to ensure alignment with employee growth and performance.

As a person you consistently demonstrate mastery in high performance, leading and developing individuals, and communicating with impact. Your proficiency in stakeholder management, business and industry understanding, direction and strategy, managing and rewarding performance, and organizational management further underscores your comprehensive skill set. Your great communicational and interpersonal skills, coupled with your ability to multitask, thrive in international environments, and embrace agile methodologies, make you an exceptional and adaptable leader.

About the Department

The Digital and Customer Engagement department, we aim to maximize the performance and adoption of existing engagement channels to meet evolving customer needs. Within this vibrant environment, the Capability Team is known for its energy and passion for building future-fit customer engagement teams. This team focuses on enhancing capability development and continuous process improvements. Join us to make a meaningful impact and drive excellence in customer engagement.

About Region Emerging Market:

As a key driver of Novo Nordisk’s International operation growth, region Emerging Market is the largest operational unit which covers more than 120 countries and 120 billion people out of the total world’s population. You will be joining the most diverse and enthusiastic region where approx. 4000 employees are working very hard to reimagine health and save patients’ lives.

Working at Novo Nordisk

At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.

Contact

Please click on "apply now" to submit your resume in English.

Deadline

Apply before 7 August 2025

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

We’re not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.