Senior Salesforce Business/Product Analyst

Senior Salesforce Product/Business Analyst (HYBRID)

Public Trust Clearance:

Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.

Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technological implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans.

Softrams, acquired in November 2024, forms the core of Tria Federal’s new Public Health business unit. Tria Federal (Tria) delivers mission-critical technical expertise and digital services informed by deep customer expertise to Health and Public Safety agencies across the federal sector.

At Tria, we are a dynamic professional community driven by a mission rooted in service to colleagues, customers, and the community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial well-being.

Job Description:

We are looking for a highly skilled Senior Salesforce Product Analyst to develop a product vision and drive technical teams in deploying effective solutions for modern and usable applications for mission-critical U.S. federal government enterprise IT solutions.

Basic Requirements:

Ability to obtain a U.S. Federal Position of Trust clearance designation.

Must reside in and be able to perform work in the United States.

Must have lived in the United States for 3 of the last 5 years.

Bachelor's degree in business, computer science, or a related field; an MBA or similar advanced degree is a plus.

5+ years of experience as a Product Analyst, ideally in Salesforce or CRM-related platforms within a large enterprise setting.

Additional Qualifications:

Salesforce certifications such as Salesforce Administrator, Salesforce Platform App Builder, or Salesforce Certified Business Analyst.

Strong knowledge of enterprise Salesforce applications, with experience in designing and launching products that support business processes at scale.

Demonstrated ability to work in a dynamic environment with competing priorities, managing multiple stakeholders and balancing business needs with technical feasibility.

Experience with ITIL-based service request management, service desk operations, and establishing SLAs to improve response and resolution times for service requests.

Responsibilities:

Platform Strategy & Roadmap Development:

Define and maintain the Salesforce platform vision, strategy, and roadmap based on business needs, customer feedback, and industry best practices.

Identify and prioritize high-impact enhancements and service requests that improve business processes and customer experience.

Project Planning & Execution:

Lead end-to-end planning and execution for Salesforce projects, ensuring alignment with organizational goals, timelines, and resources.

Develop comprehensive project plans, define key milestones, and coordinate with cross-functional teams to meet deadlines.

Cross-functional Collaboration:

Work closely with various business stakeholders to gather and prioritize requirements and ensure alignment on project goals.

Act as the main liaison between technical teams, end-users, and leadership, ensuring all stakeholders are informed and engaged.

Operations & Service Request Management:

Oversee day-to-day operations for the Salesforce platform, ensuring optimal performance, reliability, and availability.

Establish and manage a streamlined process for handling service requests, support tickets, and incident management related to the Salesforce platform.

Collaborate with support teams to quickly resolve escalations and ensure high-quality service delivery to end users.

Monitor service levels, response times, and resolution rates, implementing improvements to boost efficiency and satisfaction.

Product Lifecycle Management:

Manage the product lifecycle, from initial ideation and scoping to deployment and ongoing support.

Oversee product release processes, including development, testing, and deployment of new features and improvements.

Requirements Gathering & Analysis:

Conduct thorough requirements analysis, including user stories, acceptance criteria, and detailed specifications for Salesforce enhancements.

Translate complex business requirements into technical solutions that can be implemented by the Salesforce development team.

Customer & Client Relationship Management:

Build and maintain strong relationships with business stakeholders to understand needs, address concerns, and gather feedback for platform improvements.

Act as a trusted advisor for key clients, facilitating open communication and alignment on project goals, timelines, and deliverables.

Performance Metrics & Reporting:

Define and track key performance indicators (KPIs) to measure the success of the platform and projects.

Generate reports and dashboards to provide insights to stakeholders, highlighting progress, roadblocks, and areas for improvement.

Technical Acumen:

Maintain a strong understanding of the Salesforce platform, including Sales Cloud, Service Cloud, Marketing Cloud, and integration capabilities.

Possess a strong grasp of Salesforce architecture, data models, and custom development (Lightning Components, etc.).

Agile Project Management:

Use Agile methodologies to manage sprints, prioritize features, and continuously iterate based on user feedback and business needs.

Facilitate Agile ceremonies, including sprint planning, stand-ups, retrospectives, and release planning.

Vendor & Partner Management:

Collaborate with third-party vendors, consultants, and system integrators to ensure successful delivery of projects and integrations.

Negotiate and manage relationships with Salesforce and other technology partners to ensure the platform meets evolving business needs.

Public Trust Clearance:

Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.

Work Location:

Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles.

Why Tria?

What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success.

As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow

EEO Statement:

Softrams, a Tria Federal Company, is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at

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Full Time