Senior Manager and Global Process Owner, Order to Cash

POSITION TITLE: Senior Manager and Global Process Owner (GPO) – Order To Cash (OtC)

REPORTING TO: Site Director – Shared Services Cebu

LOCATION: Cebu, Philippines

Summary Description:

The Senior Manager and Global Process Owner (GPO) – Order To Cash (OtC) is responsible for leading and supporting the Order-To-Cash operations in Cebu. In addition, they have responsibility for the design of the Global OTC Process including Master Data Management (Customer) for all DBS sites. This role will design and standardize the Global Order-To-Cash Process (Philippines, Suzhou, Bucharest and India). Not limited to, providing direction and execution of the end-to-end process through world-class service execution, quality assurance, compliance to audit controls, improved data accuracy, and efficient use of technology to optimize the entire OtC lifecycle.

The position interfaces and collaborates across global stakeholders (OpCo) and within internal customers from various operating companies to foster value realization, working capital improvement, continuous process improvement, transaction efficiency, and service improvement.

Essential Responsibilities:

Operational Management

Management and oversight of the end-to-end Cebu Order To Cash process; including system workflows, governance and future direction

Conduct regular process assessments and identify potential bottlenecks and root causes within the OtC operations that will in turn be potential process improvement

Lead the regular review effort and ensure updated operational guide and process manuals for general consumption

Develop and implement strategies to reduce overtime through automation and process efficiencies

Work closely with the Transformation Team and Technology Enablement Team to initiate process improvements or system enhancement or process simplification to achieve cost savings

Regular review of internal and external KPIs (pre QBR) and identification of future risk

Lead the Cebu OtC process to ensure achievement of service level agreement as agreed with various stakeholders (Operating Companies)

Lead the team and ensure timeliness, accuracy, and quality of processes in ensuring satisfying service delivery to meet or exceed customers' expectations

Monitor and assure achievement of annual operating budget and key performance metrics

Regular capacity planning activity to ensure resources are properly allocated including transition of new process and FTE optimization

Ensure updated business continuity plan on process and people to ensure sustained service delivery brought about by force-majeure, acts of nature, transportation strike or civil unrest

Global Process Owners

Regular Cadence across all stakeholders (OpCos and DBS)

Process alignment

Process Governance

Process Calibration

Efficiency and automation direction

Change management

Prioritize Projects that has an impact on automation and efficiencies

Work closely with OpCo CI resources to assess the upstream and downstream dependencies to ensure comprehensive insights and process improvements across geographies and business units.

Work closely with the internal audit and controls to establish and implement process control, governance risks, and compliance testing

Provide global leadership, direction and oversight to regions pertaining to the OtC global blueprint, including Master Data Management for customers

Ensure timely communications across operating companies and stakeholders for any changes on the process and people

Design of work instructions and policies. Drive a consistent approach for work instruction development and maintenance across global locations. Monitor process controls and report observations to DBS Global Controller

Lead overall training strategy development and needs assessment. Drive the development and updates of global training materials. Coordinating with operational leads to support training delivery as needed

Enforce global template and design standards; identify and escalate (if necessary) process deviations that are not driven by local, regulatory or tax considerations

Qualifications:

Bachelor’s degree in Accounting, Business Management or related field preferred

Minimum ten (10) years’ cumulative experience in various finance shared services, especially Collections, Cash Application and disputes

At least 5 years managerial experience in managing a group of at least 15 business professionals

Experience managing data in large ERP systems, Oracle preferred

Proficiency using Microsoft Excel (Ex: Pivot tables, VLOOKUP, Charts and Graphs etc.)

Lean training a plus

Working knowledge of financial reporting tool (High Radius, Longview Khalix) & end to end automation solution for enterprise Record-to-Report (Cadency) an advantage.

Demonstrated ability to lead a large, diverse, multi-regional team

Demonstrated proficiency managing data in Microsoft Office

Preferred Qualifications:

Excellent interpersonal and communication skills both written and oral

Presentation skills

Ability to work in a fast paced, high-volume environment while remaining organized with strict attention to detail

Ability to meet deadlines and produce accurate results

High level of customer focus and ability to maintain a positive attitude at all times

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Self-directed, positive and ethical role model able to work with minimal supervision

Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards

COMPANY OVERVIEW

Dover Business Services (DBS) is an independent business-to-business service provider within Dover Corporation, a diversified global manufacturer and solutions provider based in Illinois, U.S.A. with annual revenue of over US$8 billion. DBS is accountable for delivering selected transactional services in Finance to the entire organization. With locations in Downers Grove, Illinois; Suzhou, China; Cebu, Philippines; Bucharest, Romania; and Bangalore, India; DBS centers operate across the globe to maximize service to our operating companies. We also take pride in being awarded as one of the Top 100 Asia’s Best Employer Brands from 2019-2022.

Dover Corporation delivers innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 65 years, our team of over 25,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV."