Supervisor (Full Time)

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Summary:

The Supervisor is a brand ambassador and acts as a “Leader on Duty” in the store, supporting the management team in the achievement of store performance goals through their outstanding customer service skills, product knowledge and strong supervisory skills.

As a Supervisor, your main responsibilities will include:

Providing exceptional customer service and shopping experiences for our customers. Act as a brand ambassador through strong product knowledge.

Processing customer sale transactions and accurately following cash handling procedures

Assisting customers with returns and exchanges of merchandise

Completing store opening and/or closing procedures

Preparing courier for head office when required

Communicating store information to the District Manager or other functions when required

Assisting in merchandising, marketing and visual presentation aspects of the store

Receiving and processing company product accurately and efficiently while preserving the organization of the backroom

Maintaining a safe and clean store environment for our team members and customers. Executing store housekeeping duties.

Securing company assets by following all loss prevention policies and procedures

Acting as a Team Leader through your ability to:

Drive sales through leadership on the sales floor

Assist with sales associate training and development

Oversee the operations of the store in the absence of the Store Manager and Assistant Store Manager, including daily break and meal period schedule

Participate in creating an environment that is positive, fun, outwardly friendly and engaging for all employees

Lead by example, demonstrate the Carter’s Company Values and ensure the compliance of all company and store policies and procedures

Contributing to store success by accomplishing related results as needed

Experience and Skills

Retail key-holder, team leader or supervisor experience is an asset

High energy, enthusiastic team leader

A history of meeting and exceeding sales goals

Excellent leadership, interpersonal and customer service skills. Ability to motivate others.

Working knowledge of computers

Effective verbal and written communication skills

Physical demands

Ability to lift up to 25 lbs

Ability to move and replace fixtures, shelves and hardware throughout the store

Ability to use ladders on a frequent basis

Capacity to stand for long periods

Availability Requirements

Regular work frequency is required to remain an active employee.

Availability changes must be approved by the Store Manager and will be reviewed based on business needs.

Must be able to work up to eight hour shifts and up to 40 hours per week. Must have availability to meet the needs of the business that may include days, nights, weekends and holidays as scheduled.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carter’s OshKosh is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any type of accommodation, please do not hesitate to contact us.

Carter’s OshKosh est un employeur souscrivant au principe de l'égalité d'accès à l'emploi et encourage tous les candidats intéressés et qualifiés à postuler. Si vous avez besoin de certaines mesures d'adaptation, n'hésitez pas à communiquer avec nous.

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